Hybrid Customer Success & Onboarding Specialist

AJ Connect; City of Edinburgh; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A pioneering global technology business based in Edinburgh is seeking a Customer Success Co-ordinator to manage client onboarding and support their needs. The ideal candidate will have a background in technical or marketing fields, strong communication skills, and creative writing capabilities. Responsibilities include liaising with clients, conducting webinars, and enhancing customer satisfaction. Join a dynamic team in a hybrid work environment offering a competitive salary and benefits.

Qualifications

• Graduate with a Technical and/or Marketing bias qualification.
• Comfortable with eCommerce and online sales technologies.
• Ability to conduct webinars and screen share demos.

Responsibilities

• Onboard and manage new clients effectively.
• Conduct customer training through webinars.
• Maintain communication regarding voucher sales strategies.

Skills

Communication skills

Client relations

Technical knowledge

Creative writing

Attention to detail

Education

Technical and/or Marketing qualification(s)

Job description

A pioneering global technology business based in Edinburgh is seeking a Customer Success Co-ordinator to manage client onboarding and support their needs. The ideal candidate will have a background in technical or marketing fields, strong communication skills, and creative writing capabilities. Responsibilities include liaising with clients, conducting webinars, and enhancing customer satisfaction. Join a dynamic team in a hybrid work environment offering a competitive salary and benefits.