Hybrid Customer Service & Sales Support Coordinator

Tarmac Trading Ltd; Maidstone; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials provider is seeking a dedicated Customer Service Coordinator to enhance service delivery in Maidstone. This role is pivotal in managing customer inquiries and promoting products. The ideal candidate will demonstrate strong IT skills and exceptional customer service in a fast-paced team environment. The position offers opportunities for professional development and a hybrid working model after training, providing balance between office presence and remote work.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee discounts through Tarmac Reward

Employee Assistance helpline

Inclusive employee communities

Training and development opportunities

Qualifications

• Confident in the use of IT systems.
• Proactive and approachable attitude.
• Ability to adapt quickly to new systems.
• Demonstrates first-class customer service.
• Strong attention to detail and a positive attitude.
• Great communication skills, able to work under pressure.
• Enjoys fast-paced, team-based environment.

Responsibilities

• Take ownership of customer enquiries and orders via phone and email.
• Deliver high levels of customer care in every interaction.
• Perform accurate data entry and sales processing.
• Collaborate with team members to resolve issues.
• Identify process improvement opportunities.
• Maintain accurate customer records in CRM system.
• Communicate regularly with internal departments.
• Support team in delivering products and profitability.
• Build and maintain relationships with stakeholders.
• Develop strong product knowledge through continuous learning.

Skills

IT systems proficiency

Customer service

Attention to detail

Communication skills

Job description

A leading construction materials provider is seeking a dedicated Customer Service Coordinator to enhance service delivery in Maidstone. This role is pivotal in managing customer inquiries and promoting products. The ideal candidate will demonstrate strong IT skills and exceptional customer service in a fast-paced team environment. The position offers opportunities for professional development and a hybrid working model after training, providing balance between office presence and remote work.