Hybrid Customer Service Agent - Uncapped Commission

Confidential; Stone; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Company pension

Generous holiday allowance

Free onsite parking

Career progression

Job summary

Confidential is seeking a Customer Service Agent to join a Staffordshire-based team. The role offers hybrid working, full training, and a growing commission structure to reward performance.

You will handle calls, emails and live chat while maintaining high service standards, updating records, and collaborating with colleagues. The ideal candidate has contact centre experience, strong communication skills, and a proactive approach to solving problems.

Qualifications

• Experience in a contact centre, call centre or customer service environment.
• Strong communication and listening skills.
• Good computer and administration skills.
• Ability to work in a target-driven environment.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer enquiries via email and live chat.
• Build rapport and provide excellent service.
• Negotiate suitable solutions and payment arrangements.
• Update customer records accurately on internal systems.
• Work towards individual and team targets.
• Ensure interactions are professional and compliant.

Skills

Communication skills

Listening skills

Team working

Negotiation

Problem solving

Administration

Education

Experience in contact centre / customer service

Job description

Confidential is seeking a Customer Service Agent to join a Staffordshire-based team. The role offers hybrid working, full training, and a growing commission structure to reward performance.

You will handle calls, emails and live chat while maintaining high service standards, updating records, and collaborating with colleagues. The ideal candidate has contact centre experience, strong communication skills, and a proactive approach to solving problems.