Hybrid Contact Centre Agent - Uncapped Commission

HAND Enterprise Solutions LTD.; Stafford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Company pension

Generous holiday allowance

Free onsite parking

Ongoing training

Job summary

Safer Hand Solutions is recruiting a Contact Centre Agent in Staffordshire to manage customer interactions by phone, email, and live chat. You will support customers, discuss solutions, and maintain high service standards in a busy contact centre.

The role includes comprehensive training, ongoing support, and a hybrid working arrangement after successful training and probation. A generous package combines base salary with an uncapped commission structure, and career progression opportunities.

Qualifications

• Previous experience within a contact centre, call centre, or customer service environment.
• Strong communication and listening skills.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handling inbound and outbound customer calls.
• Responding to customer enquiries via email and live chat.
• Building rapport with customers and providing excellent service.
• Negotiating suitable solutions and payment arrangements.
• Updating customer records accurately on internal systems.
• Working towards individual and team targets.
• Ensuring all customer interactions are handled professionally and compliantly.

Skills

Contact centre experience

Communication skills

Problem solving

Negotiation

Teamwork

Computer skills

Job description

Safer Hand Solutions is recruiting a Contact Centre Agent in Staffordshire to manage customer interactions by phone, email, and live chat. You will support customers, discuss solutions, and maintain high service standards in a busy contact centre.

The role includes comprehensive training, ongoing support, and a hybrid working arrangement after successful training and probation. A generous package combines base salary with an uncapped commission structure, and career progression opportunities.