Hybrid Technical Support & Customer Care Advisor

Confidential; Birmingham; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Confidential in Central Birmingham is seeking an experienced Customer Service / Technical Support Advisor. The role is full-time with hybrid working options and involves resolving customer issues over the telephone, asking the right questions, and guiding customers to solutions.

You should have contact centre experience, strong communication skills, and a calm, methodical approach to troubleshooting. This is a hands-on customer-facing position suitable for those who enjoy problem solving and

Qualifications

• Experience in a contact centre or call centre environment.
• Strong telephone-based customer service and troubleshooting skills.
• Comfortable solving problems and explaining steps clearly over the phone.
• Able to handle high volume of customer interactions with patience.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Troubleshoot issues over the telephone and aim for first-time resolution.
• Ask questions to diagnose customer problems accurately.
• Guide customers through step-by-step troubleshooting.
• Provide excellent customer service throughout every interaction.
• Record customer interactions and outcomes in internal systems.
• Escalate complex issues to the appropriate team when needed.
• Keep customers informed of progress and set expectations.
• Work within service levels and quality standards.

Skills

Call centre experience

Telephone troubleshooting

Customer service

Active listening

CRM systems

Job description

Confidential in Central Birmingham is seeking an experienced Customer Service / Technical Support Advisor. The role is full-time with hybrid working options and involves resolving customer issues over the telephone, asking the right questions, and guiding customers to solutions.

You should have contact centre experience, strong communication skills, and a calm, methodical approach to troubleshooting. This is a hands-on customer-facing position suitable for those who enjoy problem solving and