Customer Service Agent

Confidential; Stone; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Company pension

Generous holiday allowance

Free onsite parking

Career progression

Job summary

Confidential is seeking a Customer Service Agent to join a Staffordshire-based team. The role offers hybrid working, full training, and a growing commission structure to reward performance.

You will handle calls, emails and live chat while maintaining high service standards, updating records, and collaborating with colleagues. The ideal candidate has contact centre experience, strong communication skills, and a proactive approach to solving problems.

Qualifications

• Experience in a contact centre, call centre or customer service environment.
• Strong communication and listening skills.
• Good computer and administration skills.
• Ability to work in a target-driven environment.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer enquiries via email and live chat.
• Build rapport and provide excellent service.
• Negotiate suitable solutions and payment arrangements.
• Update customer records accurately on internal systems.
• Work towards individual and team targets.
• Ensure interactions are professional and compliant.

Skills

Communication skills

Listening skills

Team working

Negotiation

Problem solving

Administration

Education

Experience in contact centre / customer service

Job description

Customer Service Agent Stafford, Staffordshire £26,250 Basic + Uncapped Commission Permanent Position Hybrid Working Available shifts Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Customer Service Agent on a permanent basis. This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.

Key Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment
• Strong communication and listening skills
• Good computer and administration skills
• Ability to work in a target-driven environment
• Excellent problem-solving and negotiation abilities
• Positive attitude and strong team-working skills

What's On Offer?

• £26,230 basic salary
• Uncapped commission scheme
• Hybrid working following successful training/probation
• Permanent contract
• Ongoing training and development
• Career progression opportunities
• Company pension
• Generous holiday allowance
• Free onsite parking
• Supportive and friendly working environment
• Rotating shift patterns