Contact Centre Agent

HAND Enterprise Solutions LTD.; Stafford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Company pension

Generous holiday allowance

Free onsite parking

Ongoing training

Job summary

Safer Hand Solutions is recruiting a Contact Centre Agent in Staffordshire to manage customer interactions by phone, email, and live chat. You will support customers, discuss solutions, and maintain high service standards in a busy contact centre.

The role includes comprehensive training, ongoing support, and a hybrid working arrangement after successful training and probation. A generous package combines base salary with an uncapped commission structure, and career progression opportunities.

Qualifications

• Previous experience within a contact centre, call centre, or customer service environment.
• Strong communication and listening skills.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handling inbound and outbound customer calls.
• Responding to customer enquiries via email and live chat.
• Building rapport with customers and providing excellent service.
• Negotiating suitable solutions and payment arrangements.
• Updating customer records accurately on internal systems.
• Working towards individual and team targets.
• Ensuring all customer interactions are handled professionally and compliantly.

Skills

Contact centre experience

Communication skills

Problem solving

Negotiation

Teamwork

Computer skills

Job description

Contact Centre Agent Stafford, Staffordshire

£26,250 Basic + Uncapped Commission

Permanent Position

Hybrid Working Available

Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis.

This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.

As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.

Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.

Key Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment
• Strong communication and listening skills
• Good computer and administration skills
• Ability to work in a target-driven environment
• Excellent problem-solving and negotiation abilities
• Positive attitude and strong team-working skills

What's On Offer?

• £26,250 basic salary
• Uncapped commission scheme
• Hybrid working following successful training/probation
• Permanent contract
• Ongoing training and development
• Career progression opportunities
• Company pension
• Generous holiday allowance
• Free onsite parking
• Supportive and friendly working environment
• Rotating shift patterns