Customer Service Agent

HAND Enterprise Solutions LTD.; Stafford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Ongoing training and development

Company pension

Generous holiday allowance

Free onsite parking

Job summary

Safer Hand Solutions is recruiting a Customer Service Agent in Staffordshire on a permanent basis. You will handle customer interactions via telephone, email, and live chat, delivering high-quality service and solutions within a busy contact centre.

Training and ongoing support are provided, with a hybrid working model after training. The role focuses on inbound/outbound calls, resolving enquiries, building rapport, and maintaining accurate records while meeting team targets.

Qualifications

• Previous experience in contact centre, call centre, or customer service environment.
• Strong communication and listening skills.
• Ability to work in a target-driven environment.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Skills

Communication skills

Listening skills

Computer skills

Target-driven

Problem-solving

Teamwork

Job description

Customer Service Agent Stafford, Staffordshire

Do you have the right skills and experience for this role Read on to find out, and make your application.

£26,250 Basic + Uncapped Commission

Permanent Position

Hybrid Working Available shifts!!!!!!

Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Customer Service Agent on a permanent basis.

This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.

The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.

Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.

Key Responsibilities

• Handling inbound and outbound customer calls


• Responding to customer enquiries via email and live chat


• Building rapport with customers and providing excellent service


• Negotiating suitable solutions and payment arrangements


• Updating customer records accurately on internal systems


• Working towards individual and team targets


• Ensuring all customer interactions are handled professionally and compliantly

Candidate Requirements

• Previous experience within a contact centre, call centre, or customer service environment


• Strong communication and listening skills


• Good computer and administration skills


• Ability to work in a target-driven environment


• Excellent problem-solving and negotiation abilities


• Positive attitude and strong team-working skills

What's On Offer?

• £26,230 basic salary


• Uncapped commission scheme


• Hybrid working following successful training/probation


• Permanent contract


• Ongoing training and development


• Career progression opportunities


• Company pension


• Generous holiday allowance


• Free onsite parking


• Supportive and friendly working environment


• Rotating shift patterns