Hybrid Contact Centre Agent – Uncapped Commission

HAND Enterprise Solutions LTD.; Stafford; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

Permanent contract

Ongoing training and development

Company pension

Generous holiday allowance

Free onsite parking

Job summary

Safer Hand Solutions is recruiting a Customer Service Agent in Staffordshire on a permanent basis. You will handle customer interactions via telephone, email, and live chat, delivering high-quality service and solutions within a busy contact centre.

Training and ongoing support are provided, with a hybrid working model after training. The role focuses on inbound/outbound calls, resolving enquiries, building rapport, and maintaining accurate records while meeting team targets.

Qualifications

• Previous experience in contact centre, call centre, or customer service environment.
• Strong communication and listening skills.
• Ability to work in a target-driven environment.
• Excellent problem-solving and negotiation abilities.
• Positive attitude and strong team-working skills.

Responsibilities

• Handling inbound and outbound customer calls
• Responding to customer enquiries via email and live chat
• Building rapport with customers and providing excellent service
• Negotiating suitable solutions and payment arrangements
• Updating customer records accurately on internal systems
• Working towards individual and team targets
• Ensuring all customer interactions are handled professionally and compliantly

Skills

Communication skills

Listening skills

Computer skills

Target-driven

Problem-solving

Teamwork

Job description

Safer Hand Solutions is recruiting a Customer Service Agent in Staffordshire on a permanent basis. You will handle customer interactions via telephone, email, and live chat, delivering high-quality service and solutions within a busy contact centre.

Training and ongoing support are provided, with a hybrid working model after training. The role focuses on inbound/outbound calls, resolving enquiries, building rapport, and maintaining accurate records while meeting team targets.