Hybrid Customer Care Coordinator - Finance

Honda Motor Europe; Bracknell; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive company in Bracknell is seeking a Coordinator to provide exceptional service throughout customer finance agreements. Responsibilities include handling customer calls, managing sensitive situations, and ensuring compliance with policies. Ideal candidates will have experience in motor finance, strong communication skills, and the ability to multitask in a busy environment. A commitment to diversity and equality in the workplace is crucial. The role requires working 35 hours a week with some flexibility to work from home.

Qualifications

• Previous experience in motor finance or customer service environment.
• Ability to build relationships with compassion.
• Strong organizational skills to multitask effectively.

Responsibilities

• Handle calls from customers and dealerships to ensure exceptional service.
• Respond professionally to customer communications.
• Maintain accurate records of interactions and transactions.
• Support customers facing financial difficulties with understanding and compassion.
• Ensure compliance with HFE policies and relevant legislation.

Skills

Customer service

Communication

Organizational skills

Team player

Job description

A leading automotive company in Bracknell is seeking a Coordinator to provide exceptional service throughout customer finance agreements. Responsibilities include handling customer calls, managing sensitive situations, and ensuring compliance with policies. Ideal candidates will have experience in motor finance, strong communication skills, and the ability to multitask in a busy environment. A commitment to diversity and equality in the workplace is crucial. The role requires working 35 hours a week with some flexibility to work from home.