Hybrid: Customer Advisor, Pipe Repair — Growth Path

Kelda Group Limited 0000411940 - Kelda Group Limited; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading water service provider in the UK is looking for Customer Advisors to join their Supply Pipe Repair Team in Leeds. This permanent role offers a competitive salary starting from £27,717 with progression opportunities through a defined skills development plan. A hybrid working arrangement will be available in the future. Successful candidates will take ownership of customer issues, provide tailored solutions, and ensure an exceptional level of customer service. This is a great opportunity for those looking to develop their career in a supportive environment.

Benefits

Annual performance related bonus

Attractive pension scheme

25 days annual leave plus bank holidays

Life assurance cover

Health cash plan scheme

Gym membership discounts

Qualifications

• Experience in customer service roles.
• Ability to work in a performance-driven environment.
• Strong written and verbal communication skills.

Responsibilities

• Take ownership of complex customer issues.
• Identify customer needs and drive resolutions.
• Ensure customer information is accurate and up to date.

Skills

Excellent communication skills

Networking and influencing skills

Problem-solving skills

Adaptability to change

Good IT skills (Microsoft Office)

Job description

A leading water service provider in the UK is looking for Customer Advisors to join their Supply Pipe Repair Team in Leeds. This permanent role offers a competitive salary starting from £27,717 with progression opportunities through a defined skills development plan. A hybrid working arrangement will be available in the future. Successful candidates will take ownership of customer issues, provide tailored solutions, and ensure an exceptional level of customer service. This is a great opportunity for those looking to develop their career in a supportive environment.