Hybrid Customer Service Advisor — Growth & Impact

Solicitors Regulation Authority; West Midlands; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Training pathway

No telephone script

Career progression

Holiday entitlement 25 days + holidays

Health & wellbeing portal contribution

Employee discounts

Pension contributions

Life assurance

Résumé du poste

Solicitors Regulation Authority in Birmingham is recruiting Customer Services Advisers for a permanent position in our contact centre. The role is 35 hours per week, hybrid, with 1–2 days in the office and a focus on delivering excellent customer service.

You will handle up to 40 inbound calls per day, respond to emails and letters, and work with colleagues across the business to assist customers. The application process outlines interviews, assessments, and onboarding steps.

Qualifications

• Experience of working in a customer service environment.
• Ability to communicate with a range of customers and tailor your approach.
• Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience.

Responsabilités

• Take up to 40 inbound calls per day and occasional outbound calls.
• Respond to emails and letters in between calls.
• Collaborate with colleagues across the business to assist customers and answer queries.

Connaissances

Customer service experience

Communication skills

Empathy

Fast-paced environment

IT systems navigation

Description du poste

Solicitors Regulation Authority in Birmingham is recruiting Customer Services Advisers for a permanent position in our contact centre. The role is 35 hours per week, hybrid, with 1–2 days in the office and a focus on delivering excellent customer service.

You will handle up to 40 inbound calls per day, respond to emails and letters, and work with colleagues across the business to assist customers. The application process outlines interviews, assessments, and onboarding steps.