Hybrid Online Customer Service Consultant

South West Recruitment Ltd; Liss Forest; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after training

On-target bonus £2,400 per annum

Comprehensive initial training

Supportive team environment

Job summary

South West Recruitment Ltd is recruiting for Customer Service Consultants to join a busy contact centre for a premium retail brand. You will handle calls, emails and live chat, supporting customers from order to delivery with a high standard of service.

Full training will be provided, with ongoing coaching and the role offers hybrid working once fully trained and a supportive team environment to develop your customer service career.

Qualifications

• Experience in customer service or contact centre.
• Excellent verbal and written communication skills.
• Strong IT skills including Word, Excel and Outlook.

Responsibilities

• Handle inbound customer service calls.
• Respond to customer enquiries by email and live chat.
• Assist customers with placing new orders.
• Provide information and recommendations on products and services.
• Resolve order, product, delivery and despatch queries.
• Make outbound calls to follow up enquiries.
• Troubleshoot problems and find solutions for customers.
• Maintain multiple live chat conversations with accuracy.

Skills

Customer service

Communication skills

Telephone manners

Email and live chat

Problem solving

Attention to detail

IT skills (Word, Excel, Outlook)

Job description

South West Recruitment Ltd is recruiting for Customer Service Consultants to join a busy contact centre for a premium retail brand. You will handle calls, emails and live chat, supporting customers from order to delivery with a high standard of service.

Full training will be provided, with ongoing coaching and the role offers hybrid working once fully trained and a supportive team environment to develop your customer service career.