Hybrid Collections Specialist – KPI-Driven Growth

Recruitment Solutions (NW) Ltd; Oldham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a confident Collections Advisor to join a supportive team in Oldham, UK. This role involves handling customer communications regarding financial difficulties and providing fair solutions while adhering to guidelines. The ideal candidate should have at least 2 years of experience in debt collections, a strong track record of meeting KPIs, and proficiency in Microsoft Office applications. The position offers a hybrid working model, 25 days of holiday, and a focus on employee wellness.

Benefits

Hybrid Working

25 days holiday plus Bank Holidays

Pension Scheme

Wellness Plan

Regular Social Events

Qualifications

• At least 2 years recent experience working in Debt Collections or related fields.
• Proven track record of exceeding KPI targets.
• Strong ability to adapt to new ideas and environments.

Responsibilities

• Provide a first-class service to customers handling various communications.
• Identify and agree on fair solutions for customers experiencing financial difficulties.
• Adhere to company policies in alignment with FCA guidelines.

Skills

Debt Collections experience

Exceeding KPI Targets

Adaptability to change

Proficient with Microsoft Word

Attention to detail

Tools

Microsoft Excel

Job description

A recruitment agency is seeking a confident Collections Advisor to join a supportive team in Oldham, UK. This role involves handling customer communications regarding financial difficulties and providing fair solutions while adhering to guidelines. The ideal candidate should have at least 2 years of experience in debt collections, a strong track record of meeting KPIs, and proficiency in Microsoft Office applications. The position offers a hybrid working model, 25 days of holiday, and a focus on employee wellness.