Hybrid Claims Specialist — Empathetic Customer Advocate

Aviva; Hope; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global insurance company is seeking a Customer Service Expert to join their Claims Team. This hybrid working role is based in Sheffield, requiring a positive approach to customer care and an ability to thrive in a fast-paced environment. Candidates will receive comprehensive training and support to help develop their skills. The position offers a starting salary between £25,400 and £29,028, bonuses, and various employee benefits including a pension scheme and up to 25 days holiday.

Benefits

Bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares

Paid volunteering days

Flexible benefits

Qualifications

• Experience in a professional customer-facing role is highly desirable.
• Ability to make decisions in a customer-focused team environment.
• Commitment to continuous learning and development is essential.

Responsibilities

• Provide exceptional customer service to support the Claims Team.
• Handle customer queries and provide clear information.
• Adapt to a fast-paced, constantly changing work environment.

Skills

Excellent communication skills

Customer interaction handling

Office environment experience

Flexibility and adaptability

Ability to work on initiative

Job description

A global insurance company is seeking a Customer Service Expert to join their Claims Team. This hybrid working role is based in Sheffield, requiring a positive approach to customer care and an ability to thrive in a fast-paced environment. Candidates will receive comprehensive training and support to help develop their skills. The position offers a starting salary between £25,400 and £29,028, bonuses, and various employee benefits including a pension scheme and up to 25 days holiday.