Hybrid Claims Handler: Investigate, Negotiate & Settle

Allianz; Park Central; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent insurance company is seeking a Claims Handler to investigate and settle claims, ensuring compliance and exceptional customer service. The role, based in Birmingham or Milton Keynes, offers a salary between £25,000 to £30,000 per annum with hybrid working arrangements. Candidates must demonstrate strong organisational skills, excellent communication abilities, and the capability to manage a varied caseload under pressure. Previous experience in insurance is desirable but not essential.

Benefits

Comprehensive benefits package

Development opportunities

Qualifications

• Experience working in a telephony-based customer service environment.
• Strong multitasking skills.

Responsibilities

• Register and validate new claims promptly.
• Investigate, negotiate, and settle claims within authority level.
• Manage a varied claims caseload.
• Liaise with relevant parties to resolve claims smoothly.
• Maintain accurate reserves and process payments.
• Ensure compliance with company and regulatory requirements.
• Contribute to team development by sharing knowledge.

Skills

Strong organisational skills

Excellent communication

Customer service abilities

Ability to work under pressure

Good understanding of telephony-based customer service

Job description

A prominent insurance company is seeking a Claims Handler to investigate and settle claims, ensuring compliance and exceptional customer service. The role, based in Birmingham or Milton Keynes, offers a salary between £25,000 to £30,000 per annum with hybrid working arrangements. Candidates must demonstrate strong organisational skills, excellent communication abilities, and the capability to manage a varied caseload under pressure. Previous experience in insurance is desirable but not essential.