Hybrid Casework Team Lead — Drive Impact for Victims

Victim Support; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading charity organization in Greater London seeks a Team Leader to manage service delivery to victims of crime. The role involves leading a caseworker team, ensuring quality support, and collaborating with management to achieve business goals. Ideal candidates will demonstrate resilience, adaptability, and a strong customer service focus, with responsibilities that include performance management and service implementation. The position offers a competitive rewards package including flexible working options and extensive training opportunities.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Employee assistance programme

Ongoing training and support

Qualifications

• Experience leading a team in a service delivery environment.
• Understanding of procedures related to safeguarding and support services.
• Ability to effectively manage performance and conduct quality assurance.

Responsibilities

• Ensure effective delivery of services to victims.
• Lead and manage the caseworker team.
• Collaborate with management to implement business plans.
• Focus on performance management and case auditing.

Skills

Resilience

Adaptability

Customer service focus

Job description

A leading charity organization in Greater London seeks a Team Leader to manage service delivery to victims of crime. The role involves leading a caseworker team, ensuring quality support, and collaborating with management to achieve business goals. Ideal candidates will demonstrate resilience, adaptability, and a strong customer service focus, with responsibilities that include performance management and service implementation. The position offers a competitive rewards package including flexible working options and extensive training opportunities.