Hybrid Business Change Analyst: Drive Service Transformation

Stevenage Borough Council; England; Hybrid; GBP 41,000 - 46,000; Full time

Job summary

A local government organization in the United Kingdom seeks a Business Analyst to support an ambitious program of business change and modernization, focusing on enhancing services and improving staff productivity. This full-time hybrid role requires strong analytical skills and experience in process improvement, with responsibilities ranging from reviewing business processes to writing impactful business cases. The position offers competitive salary, comprehensive benefits, and a supportive work environment focused on continuous improvement.

Benefits

Pension Scheme

Flexible working

Learning and development opportunities

Employee Assistance Programme

Cycle to Work scheme

Employee Discounts

Qualifications

• Strong interpersonal and analytical skills.
• Experienced in process review and improvement, particularly Lean methodologies.
• Ability to translate user needs into clear, actionable requirements.

Responsibilities

• Review and improve business processes to enhance customer experience.
• Conduct research to inform technology use and service delivery.
• Write business cases to support change and measurable benefits.
• Act as a link between service areas and technical teams.

Skills

Process & Technology Improvement

Customer Focus

Identifying Waste and Cost Reduction

Collaboration

Research and Analysis

Job description

A local government organization in the United Kingdom seeks a Business Analyst to support an ambitious program of business change and modernization, focusing on enhancing services and improving staff productivity. This full-time hybrid role requires strong analytical skills and experience in process improvement, with responsibilities ranging from reviewing business processes to writing impactful business cases. The position offers competitive salary, comprehensive benefits, and a supportive work environment focused on continuous improvement.