Hybrid Banking Customer Care Advisor

Barclays Bank Plc; Newcastle upon Tyne; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor to enhance customer experience and provide hassle-free service. You will handle customer queries across various channels, ensuring compliance with policies while offering a personalized service. The role requires empathy and a collaborative spirit, with a hybrid working model post-training. A competitive starting salary of £26,500 along with a comprehensive benefits package is part of this opportunity.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality is preferred.
• Ability to provide resolutions for customer queries and issues.
• Strong collaborative skills across multiple channels.

Responsibilities

• Provide resolutions for customer queries and issues.
• Ensure compliance with regulatory requirements.
• Support internal stakeholders and enhance digital capabilities.

Skills

Empathy

Customer service experience

Communication skills

Job description

A leading financial institution is seeking a Customer Service Advisor to enhance customer experience and provide hassle-free service. You will handle customer queries across various channels, ensuring compliance with policies while offering a personalized service. The role requires empathy and a collaborative spirit, with a hybrid working model post-training. A competitive starting salary of £26,500 along with a comprehensive benefits package is part of this opportunity.