Hybrid AV Service Desk Technician (Remote & On-site)

SER Limited; St Albans; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A technology service provider in St Albans is looking for an AV Service Desk Technician to provide service desk administration and technical support. The role involves managing service tickets, coordinating maintenance visits, and diagnosing AV systems. Candidates should have 3+ years in AV, proficiency with ServiceNow, and a full UK driving licence. The position offers a salary of £35,000 - £40,000, hybrid working, and other benefits including 24 days annual leave and a pension scheme.

Benefits

24 days annual leave

Company laptop and phone

Pension scheme

Pool van for travel

Qualifications

• Minimum of 3 years' experience in AV, ideally within service and maintenance.
• Proficient in using ServiceNow or comparable ticketing systems.
• Full UK Driving Licence and right to work in the UK.

Responsibilities

• Manage incoming service desk tickets using ServiceNow.
• Provide remote technical support to clients via TeamViewer.
• Attend on-site service calls when necessary.

Skills

Audio Visual Systems Diagnosis

ServiceNow

Organisational Skills

Scheduling Abilities

Technical Support

Job description

A technology service provider in St Albans is looking for an AV Service Desk Technician to provide service desk administration and technical support. The role involves managing service tickets, coordinating maintenance visits, and diagnosing AV systems. Candidates should have 3+ years in AV, proficiency with ServiceNow, and a full UK driving licence. The position offers a salary of £35,000 - £40,000, hybrid working, and other benefits including 24 days annual leave and a pension scheme.