HVAC Technical Coordinator

Expert Employment; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technical services provider in the United Kingdom is seeking a Technical Coordinator to serve as the link between customers and engineers. The role involves planning engineer deployments, providing technical support, and managing work orders. Ideal candidates will have a background in field-based technical roles and strong communication skills. A full UK driving licence and willingness to travel across the UK are essential. This position also emphasizes customer service and operational efficiency.

Qualifications

• Experience in a field-based technical role (service engineer, technician, or technical sales).
• Experience with industrial cooling, heating, HVAC or process equipment is advantageous.
• Full UK driving licence is required.
• Willingness to travel across the UK is essential.
• Right to work in the UK.

Responsibilities

• Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs.
• Provide technical support to engineers and customers, remotely and on-site.
• Process and manage work orders to meet customer and operational deadlines.
• Support installations, servicing, decommissioning, and breakdowns of temperature control equipment.
• Build strong relationships with customers as a trusted technical contact.
• Work closely with other teams to improve service delivery.
• Ensure accurate reporting and system updates using CRM and operational tools.

Skills

Field-based technical role background

Strong customer service

Communication skills

Ability to manage high workloads

Confident using CRM systems

Tools

CRM systems

Diagnostic tools

MS Office

Job description

As a Technical Coordinator, you will act as the link between customers, field engineers, and internal teams, ensuring the right technical resources are deployed to the right site at the right time. You will support installations, breakdowns, servicing, and hire projects while maintaining a strong focus on customer service and operational efficiency.

Key Responsibilities

• Plan and coordinate nationwide engineer deployments based on skills, workload, and project needs.
• Provide technical support to engineers and customers, remotely and on-site when required.
• Process and manage work orders to meet customer and operational deadlines.
• Support installations, servicing, decommissioning, and breakdowns of temperature control equipment.
• Build strong relationships with customers as a trusted technical contact.
• Work closely with Sales, Hire, Operations, and back-office teams to improve service delivery.
• Ensure accurate reporting and system updates using CRM and operational tools.

Skills and Experience

• Background in a field-based technical role (service engineer, technician, or technical sales).
• Experience with industrial cooling, heating, HVAC, or process equipment (advantageous).
• Strong customer service and communication skills.
• Ability to manage high workloads in a fast-paced, national operation.
• Confident using CRM systems, diagnostic tools, and MS Office.

Requirements

• Full UK driving licence.
• Willingness to travel across the UK.
• Right to work in the UK.