Human Resources Manager

BENCAS CHEMIST LIMITED; Allesley; On-site; GBP 35,000 - 42,000; Full time

Job summary

A community-focused independent pharmacy in Leiston is seeking a Human Resources Manager to oversee HR policies, manage recruitment processes, and support employee development. The ideal candidate will have at least 3 years of HR experience, preferably in healthcare, along with strong communication and organisational skills. Offering a competitive salary between £35,000 - £42,000 per annum, this full-time role also includes generous leave and opportunities for professional development.

Benefits

Competitive salary

Generous annual leave

Company pension scheme

Support for continued professional development

Community-focused working environment

Qualifications

• Proven experience as an HR Manager or Senior HR Advisor in healthcare or regulated SME.
• Comprehensive knowledge of UK employment law and best HR practices.
• Highly confidential and professional approach to duties.

Responsibilities

• Develop HR policies and ensure compliance with UK law.
• Manage recruitment, onboarding and employee relations.
• Implement performance management systems and manage payroll.

Skills

Exceptional communication

Influencing skills

Negotiation skills

Organisational skills

Meticulous attention to detail

IT Proficiency

Education

CIPD Level 5 qualification

Tools

HRIS (Human Resources Information Systems)

Microsoft Office Suite

Job description

Job Advert: Human Resources Manager - Leiston Pharmacy, Suffolk

Are you an experienced, dynamic HR professional ready to shape the team and culture of a growing independent pharmacy in Suffolk?

Leiston Pharmacy, a reputable and community-focused independent healthcare provider in Leiston, is looking for a proactive and experienced Human Resources Manager to oversee all aspects of our employee lifecycle and HR strategy. This is a unique opportunity to join a business where your work directly impacts patient care and team well-being.

About the Opportunity

Reporting directly to the Pharmacy Owner/Director, you will be responsible for developing, implementing, and managing HR policies and procedures to ensure the pharmacy remains an efficient, compliant, and supportive workplace. You will act as a trusted advisor to the management team and all employees.

Key Responsibilities

• Recruitment and Onboarding:
  • Manage the end-to-end recruitment process for all roles (Pharmacists, Technicians, Dispensers, Counter Staff).
  • Develop and place compelling job adverts.
  • Oversee onboarding, induction, and probationary reviews.
• Employee Relations & Support:
  • Act as the first point of contact for all HR-related queries, providing coaching and support to managers and staff.
  • Manage complex employee relations issues, including disciplinary procedures, grievances, and conflict resolution, ensuring legal compliance.
• Policy and Compliance:
  • Develop, update, and implement company policies and procedures in line with UK employment law and GPhC/NHS requirements.
  • Manage staff contracts, employment documentation, and personnel files.
• Performance Management and Development:
  • Implement and manage the performance review system.
  • Identify staff training needs and coordinate relevant professional development for clinical and support staff.
• Compensation and Benefits:
  • Manage the company payroll input/liaison and benefit administration (pension, holidays, sick pay).
  • Ensure compliance with minimum wage and working time regulations.

✅ Essential Requirements

• Experience: Proven experience (minimum 3 years) as an HR Manager or Senior HR Advisor, ideally within the healthcare, retail, or a highly regulated small-to-medium enterprise (SME) environment.
• Qualifications: CIPD Level 5 qualification or equivalent experience is highly desirable.
• Knowledge: Comprehensive knowledge of UK employment law and best-practice HR principles.
• Skills: Exceptional communication, influencing, and negotiation skills. Strong organisational skills with meticulous attention to detail.
• IT Proficiency: Proficient in using HRIS (Human Resources Information Systems) and Microsoft Office Suite.
• Personal Attributes: Highly confidential, professional, and ethical approach to all duties.

✨ What We Offer

• Competitive salary (£35,000 - £42,000 per annum, depending on experience and qualifications).
• Generous annual leave and company pension scheme.
• Opportunity to shape the culture and HR function of an independent business.
• Support for continued professional development (CPD).
• A friendly, supportive, and community-focused working environment.

Location & Schedule

• Location: Leiston, Suffolk.
• Job Type: Full-time, Permanent.
• Schedule: Monday to Friday.
• Commute: Must be able to reliably commute to the Leiston area.