Hub Administrator

NHS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A non-profit organization in North West London is seeking a Hub Administrator for professional administrative support across multiple services. The role offers an average of 36.25 hours per week for a fixed term of 12 months, requiring strong organizational skills and customer service experience. Responsibilities include managing enquiries, maintaining records, and supporting HR processes. Ideal candidates will have GCSEs in English and Maths, along with proficiency in Microsoft Office applications.

Qualifications

• Organized and customer-focused, comfortable in busy environments.
• Experience in delivering high-quality customer service.
• Strong written and verbal communication skills.

Responsibilities

• Act as the first point of contact for visitors and staff.
• Maintain accurate records and documentation.
• Assist with HR administration and payroll support.

Skills

Organizational skills

Customer service experience

Strong communication skills

Attention to detail

Team collaboration

Education

GCSEs (or equivalent) in English and Maths

Tools

Microsoft Office applications

Job description

Overview

We are seeking a Hub Administrator to provide high-quality, professional administrative support across Jewish Care services in North West London. You will work 2 days per week at our Golders Green Campus, 2 days at Sunridge Court Care Home, and 1 day at another Golders Green or Hendon resource as directed by the Hub Administration Co-ordinator. This is an onsite, fixed-term role for 12 months, averaging 36.25 hours per week, Monday to Friday.

Job responsibilities

We are seeking a Hub Administrator to join our Administration Hub, providing high-quality, responsive and professional administrative support across Jewish Care services in North West London.

You will be required to work 2 days per week from our Golders Green Campus in NW11 9DQ, 2 days per week from our Sunridge Court Care Home in NW11 8PT, and the other remaining day at one of our resources in Golders Green or Hendon, as determined by the Hub Administration Co-ordinator to provide support to onsite teams.

This is an onsite role, working an average of 36.25 hours per week, Monday to Friday and fixed term for 12 months.

About the Service

The Administration Hub provides essential administrative and operational support across Jewish Care services in East London and Essex. Acting as a central point of contact, the Hub ensures a high standard of customer service for colleagues, residents, tenants, members, families and visitors.

The Hub supports a wide range of functions including reception services, financial administration, HR processes and health & safety compliance, helping to streamline workflows and support effective service delivery across multiple sites.

This role will be primarily based in Golders Green, with travel to other Hub locations as required.

About the Role

As a Hub Administrator, you will play a key role in ensuring the smooth day-to-day running of services by providing professional, responsive and accurate administrative support.

Key responsibilities include:

• Reception & Customer Service
• Acting as a first point of contact for visitors, staff and residents
• Managing enquiries by phone, email and in person
• Creating a welcoming, professional front-of-house environment

• Administrative & Operational Support
• Maintaining accurate records and documentation across systems
• Supporting meeting coordination, visitor management and ID badge issuance
• Logging maintenance requests and ensuring health & safety documentation is up to date
• Managing office supplies and supporting basic financial and procurement tasks
• Ensuring confidentiality and data protection standards are upheld

• Staff, Resident & Tenant Support
• Assisting with HR administration, recruitment processes and payroll support
• Supporting transport bookings and responding to general queries
• Handling personal allowance top-ups and signposting to relevant internal teams

About You

You will be organised, customer-focused and comfortable working in a busy, multi-task environment.

• GCSEs (or equivalent) in English and Maths
• Experience delivering high-quality customer service
• Experience using systems, spreadsheets and Microsoft Office applications
• Strong communication skills, both written and verbal
• Good attention to detail and ability to prioritise tasks and meet deadlines
• Experience working collaboratively as part of a team

It would be beneficial if you also have:

• Experience supporting financial or HR-related processes
• Basic knowledge of health & safety, data protection and confidentiality
• Willingness to undertake First Aid and Defibrillator training

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.