HR Systems Admin Officer

Medirest Signature; Chelmsford; On-site; GBP 26,000 - 32,000; Full time

Job summary

A healthcare services provider based in Chelmsford is seeking a full-time HR Systems Admin Officer to join their friendly team. This role involves managing Position, Job, Location, and Department data within the My Oracle system while ensuring data integrity. Responsibilities include testing system upgrades, providing technical support, and collaborating with stakeholders to enhance service delivery. Candidates should possess strong communication skills and an understanding of HCM systems. Competitive salary range is £26,927 to £31,678 per annum, with a closing date of 21st January 2026.

Qualifications

• Excellent communication skills to explain complex challenges.
• Planning and organisation skills to effectively prioritise tasks.
• Experience using Microsoft Excel for data management.
• Problem-solving skills with attention to detail.
• Experience in customer-facing roles demonstrating customer service.

Responsibilities

• Support technical issues related to HCM systems.
• Work on data cleansing and restructuring projects.
• Test quarterly upgrade patches and document outcomes.
• Provide reports tailored to customer requirements.
• Administer BACS payment files and audit expense claims.

Skills

Excellent communication skills

Planning and organisation

Microsoft Excel

Problem-solving skills

Analytical skills

Customer service

Education

RQF Level 2 (GCSE) in literacy and numeracy

Tools

My Oracle

Oracle Transactional Business Intelligence (OTBI)

Job description

HR Systems Admin Officer

Fixed Term, Full Time

£26,927 to £31,678 per annum

Location: Chelmsford

Closing Date: 21st January 2026

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months

The Role

This role offers an exciting opportunity to join a small friendly team of system administrators working to process position and hierarchy related changes in My Oracle. It is a varied role that includes system related tasks such as cleansing data, testing system upgrades and helping to resolve issues that affect the day to running of My Oracle. You will have the opportunity to work collaboratively with other teams across ECC and interact with customers to resolve self‑serve and other issues.

The Opportunity

The People Systems Admin Officer will be responsible for maintaining Position, Job, Location, Department, and Approval Hierarchy data within the My Oracle system.

This role includes processing change requests submitted via self‑service and managing data cleansing and restructuring projects in collaboration with Business and HR colleagues.

Ensuring and enhancing the integrity of the data in My Oracle is crucial for delivering a seamless service to our customers. The role demands attention to detail and an understanding of the impact of system changes across ECC and for end users.

The role also requires the ability to build effective relationships with key stakeholders and customers, providing expert knowledge and advice on technical issues, and delivering solutions that enhance our service.

Additionally, the People Systems Admin Officer will support the administration of ECC expense claims.

Accountabilities

• Provide technical support and guidance on HCM systems and business processes to key stakeholders and customers.
• Contribute to finding innovative solutions to issues that could potentially impact or disrupt the customer experience and/or the processing cycle.
• Responsible for testing quarterly upgrade patches, enhancements, and break fixes. This includes developing test scripts, raising defects, and documenting testing and outcomes.
• Work collaboratively across the team to manage daily tasks and improvement/ restructure projects assigned to you individually.
• Assist with the creation and maintenance of the team Resource Planner and Task List.
• Responsible for providing timely, fit‑for‑purpose reports for customers, ensuring these meet individual requirements. Develop solutions using Oracle Transactional Business Intelligence (OTBI).
• Administer BACS payment files, including checking, amending, auditing, and submitting files.
• Build new upload templates in My Oracle to facilitate the upload of bulk data changes and cleansing activities.
• Develop and maintain process documentation and training materials, ensuring they are current and relevant.
• Audit expense claims and provide expense report packages to meet strict weekly payment cycles and deadlines.
• Update My Oracle expense rate tables quarterly and action ad‑hoc requests to update approval flows and delegations.
• Contribute to continuous improvement projects across HCM systems to foster a culture of embracing change, including identifying efficiencies in processing tasks.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF Level 2 (GCSE) in both literacy and numeracy, or equivalent by experience.
• Excellent communication skills – able to explain and adjust communication to a range of audiences; adept at communicating complex challenges in a clear, compelling way.
• Planning and organisation skills, ability to effectively prioritise and work under pressure.
• Experience using Microsoft Excel.
• Problem‑solving skills and a keen eye for detail.
• Analytical skills, ability to monitor, evaluate and assess situations and changes that will impact upon the service.
• Experience in working in a customer‑facing environment, demonstrating a passion for delivering excellent customer experiences.
• Evidence of continuing professional development and knowledge in relevant professional area. Keen interest in learning and developing knowledge / skills.
• Experience in systems testing is desirable.
• Knowledge of the HCM systems and processes and links with other related systems desirable.
• Awareness of change and incident management processes desirable.