HR Project Manager - Service Now

Lorien; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading HR consultancy is seeking an experienced HR Project Manager to join their team on a hybrid working contract. The role requires strong experience in ServiceNow HR Service Delivery, capable of managing the end-to-end implementation lifecycle. You will lead the deployment of ServiceNow solutions in alignment with global HR objectives and manage stakeholder relationships across HR and IT. This is an excellent opportunity for those who thrive in complex environments and possess strong project delivery skills.

Qualifications

• Proven experience delivering HR technology projects, specifically ServiceNow HRSD modules.
• Strong understanding of HR processes and compliance.
• Experience in matrixed, multinational environments.

Responsibilities

• Lead and coordinate HR ServiceNow deployment projects.
• Manage end-to-end ServiceNow implementation lifecycle.
• Partner with HR and IT for integration with existing systems.
• Build relationships with stakeholders across the business.
• Maintain project documentation including DRAID logs and project plans.

Skills

HR technology project delivery

ServiceNow HR Service Delivery

Excellent communication skills

Planning

Stakeholder engagement

Job description

HR Project Manager - ServiceNow - Hybrid Working

Job Type

Contract/Temporary

Location

City of London, London

Negotiable

Job Ref

BBBH173278_1769078371

Date Added

January 22nd, 2026

Consultant

Tom Vigors

Our client, a global Insurance broker, are currently looking to hire a HR Project Manager with end-to-end ServiceNow implementation experience to join the team on a hybrid working contract basis.

As the ideal candidate you will be an experienced HR ServiceNow Project Manager who can lead and support the deployment of ServiceNow solutions alongside broader HR initiatives.

This role is ideal for someone who thrives in complex environments and brings a strong foundation in HR project delivery combined with hands‑on experience in ServiceNow HR Service Delivery implementations.

Key Responsibilities

• Lead and coordinate HR ServiceNow deployment projects, ensuring alignment with global HR transformation objectives.
• Manage and oversee the end-to-end ServiceNow implementation lifecycle: requirements gathering, configuration oversight, testing, deployment, and post-go-live support.
• Partner with HR, IT, and vendor teams to ensure seamless integration of ServiceNow with existing HR systems and processes.
• Build strong relationships with stakeholders across HR, IT, compliance, and the wider business to manage dependencies and expectations.
• Own and maintain core project documentation including DRAID logs, project plans, and stage gate deliverables.

Skills & Experience

• Proven experience delivering HR technology projects, specifically ServiceNow HR Service Delivery (HRSD) modules (e.g., Case & Knowledge Management, Employee Service Center, Lifecycle Events).
• Strong understanding of HR processes, compliance, and operational best practices, with ability to translate them into ServiceNow workflows.
• Experience in matrixed, multinational environments with diverse stakeholder groups.
• Excellent communication, planning, and stakeholder engagement skills.

Please apply!