HR Operations Team Leader

Progressis; Birmingham; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a skilled HR Operations Team Leader in Birmingham City Centre to lead a team of HR Administrators. The ideal candidate will possess professional experience in HR, preferably from a law firm, and have strong knowledge of HR systems and processes. This full-time, hybrid role offers a salary of £40-45k depending on experience, with a focus on improving service delivery and overseeing HR operations effectively.

Qualifications

• Previous experience as an HR Team Leader, ideally within a law firm.
• Strong understanding of HR systems, policies, and processes.
• Experience in managing people in a HR capacity.

Responsibilities

• Lead and coach a team of HR Administrators.
• Act as the expert for the Onboarding & Admin Hub.
• Manage and monitor the internal HR system prioritizing urgent queries.
• Produce weekly operational reports for the business.
• Oversee team project work and manage small-scale projects.

Skills

Leadership

Coaching

HR Systems Knowledge

Relationship Management

Job description

HR Operations Team Leader

Location : Birmingham City Centre

Salary : £40-45k dependant on experience. Hybrid, full time and permanent.

We are looking for an experienced HR Operations Team Leader to lead a team of 4–5 HR Administrators, providing clear direction, coaching, and support. You will also collaborate closely with fellow Team Leaders, building strong relationships across the People HR function to ensure seamless, customer-focused service.

Key Responsibilities

• Leading, coaching, and developing a team of HR Administrators
• Acting as the expert for the Onboarding & Admin Hub
• Managing and monitoring the internal HR system prioritising urgent queries
• Managing the relationship with our employment partners
• Producing weekly operational reports for the business and people team
• Ensuring timely processing of all tasks and delivering a smooth onboarding experience
• Overseeing team project work and managing small-scale projects
• Continuously reviewing and enhancing processes to drive service excellence
• Investigating escalations and resolving queries as needed
• Responding to internal requests and supporting stakeholders across the business

Experience

We are looking for previous professional service experience in an HR Team Leader position, ideally within a law firm, experience managing people in a HR capacity and a strong understanding of HR systems, policies and processes.

If you have any queries about the role contact Katie on 0121_633_4443. Please contact your consultant directly if you are already registered with Katie Bard. Katie Bard is an Equal Opportunities Employer.

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