HR Operations Manager

Oakleaf; Greater London; Hybrid; GBP 60,000 - 65,000; Full time

Job summary

A dynamic organisation in Greater London seeks an experienced HR Operations Manager to lead operational HR services for 600 employees. The role involves ensuring compliance, managing payroll activities, and optimizing HR processes. A successful candidate will have significant HR operations experience, knowledge of UK employment law, and strong analytical skills. This position offers a salary of £60,000 – £65,000 plus benefits including a bonus, private medical insurance, and professional development opportunities.

Benefits

Up to 10% bonus

Private Medical Insurance

Life Assurance

Paid volunteering days

33 days holiday

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Extensive HR operations experience with team management.
• Strong understanding of UK payroll and compliance.
• Experience managing reward cycles and benefits programmes.
• Ability to analyze complex HR data effectively.
• Hands-on experience with HRIS systems.

Responsibilities

• Lead HR Operations ensuring compliant delivery of services.
• Oversee payroll activity and HRIS management.
• Manage employee lifecycle processes from onboarding to offboarding.
• Deliver HR reporting and key metrics analysis.
• Improve HR policies and ensure compliance.

Skills

HR Operations experience

UK employment law knowledge

Analytical skills

Team management

Process improvement mindset

Education

CIPD Level 5 qualification

Tools

HRIS systems

Job description

• Salary: £60,000 – £65,000 + Bonus & Benefits (please see below)
• Location: Paddington, London (Hybrid working)
• Reporting to: HR Director
• Team Management: HR Administrator, Recruitment & Talent Lead

About the Role

Our client is seeking an experienced HR Operations Manager to lead the operational delivery of HR services for a dynamic organisation of approximately 600 employees. This role plays a critical part in driving efficiency, consistency, and excellence across the full employee lifecycle, as well as contributing to strategic HR initiatives. This is an ideal opportunity for a hands‑on HR professional with a passion for systems, data, and process improvement, who thrives in a fast‑paced, commercially focused environment.

Key Responsibilities

• Lead the HR Operations function, ensuring timely and compliant delivery of all HR services
• Manage and optimise the HRIS (RSM), ensuring effective self‑service capabilities and data integrity
• Oversee all payroll activity in collaboration with Finance and external providers, ensuring accuracy and legal compliance
• Own and deliver the employee lifecycle processes – from onboarding to offboarding
• Manage the HR administration and recruitment teams, supporting strategy and ensuring SLAs are met
• Deliver regular HR reporting and data analysis, including key metrics such as Gender Pay Gap reporting
• Lead on reward and benefits processes, including benchmarking, salary reviews, and bonus schemes
• Support strategic change programmes such as restructures, acquisitions, and integrations
• Review and improve policies across HR Operations, Payroll, and Employee Relations
• Act as a point of escalation for high‑risk employee relations cases when required
• Ensure readiness and compliance for HR audits
• Continuously seek ways to improve service delivery and enhance the employee experience

About You

• Significant experience in an HR Operations role with team management responsibilities
• Strong knowledge of UK employment law, payroll, and HR compliance
• Hands‑on experience managing reward cycles, benchmarking, and benefits programmes
• High attention to detail and a process improvement mindset
• Strong analytical skills with the ability to manipulate and interpret complex HR data
• A track record of building effective relationships across the business
• CIPD Level 5 qualification (or equivalent experience)
• Proven experience working with HRIS systems and optimising their use
• Comfortable working in a fast‑paced, commercially driven environment

Benefits Package

• Up to 10% bonus
• Private Medical Insurance & Travel Insurance
• Life Assurance
• 2 paid volunteering days per year
• 33 days holiday (including bank holidays)
• Cycle to Work Scheme
• Season Ticket Loan
• Professional qualifications and apprenticeship support
• Wellness initiatives and retail discounts
• Discounted transport services (London-based)

This is a fantastic opportunity to step into a high‑impact HR leadership role and make a real difference in how operational HR is delivered.

Apply now

if this opportunity sounds of interest to you, you have the relevant skill set, and f you wish to join a values-driven team where your expertise and ideas will be truly valued.