HR Operations Manager

Newlife; Cannock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading non-profit organization in the United Kingdom is seeking an experienced HR Operations Manager to oversee and optimize HR processes and payroll management. This hands-on leadership role requires a strong understanding of employment law and experience managing HR teams. The ideal candidate will demonstrate excellent organizational skills, the ability to engage stakeholders effectively, and a passion for process improvement. Join our dynamic team and make a significant impact in shaping HR operations for excellence.

Qualifications

• 5 years' experience in HR or payroll management.
• Strong knowledge of employment law and HR compliance.
• Experience managing a team with proven ability to drive innovation.

Responsibilities

• Oversee People team administration and payroll processes.
• Deliver compliant HR operations with high accuracy.
• Design and optimise HR workflows for efficiency.

Skills

Organisational skills

Microsoft office skills

Communication skills

Stakeholder management

Process improvement

Payroll knowledge

Data analysis

Education

CIPD Level 5

Job description

The Opportunity

Are you passionate about compliance, systems, and risk management? Do you thrive on detail, process improvement, and empowering managers to lead confidently? We’re looking for a HR Operations Manager who will shape our HR operations for excellence.

You’ll be part of our small but very busy team, where no two days are the same. This is a hands‑on leadership role where you’ll manage HR processes, develop robust systems, and provide strategic insight to keep us ahead of the curve.

About the role

The HR Operations Manager role oversees the People team administration and payroll processes and procedures, managing governance and ensuring all data held, and reported from the organisation’s People system is accurate and up to date.

• Deliver precise and compliant HR operations in a timely manner and with the highest degree of accuracy
• Managing HRIS, payroll, data integrity, compliance, and policy implementation.
• Design and optimise workflows and HR processes for efficiency.
• Maintain and develop accessible HR policies, templates, and resources for best practice and accessibility.
• Manage technical queries (payroll, statutory leave, annual leave, contract changes).
• Oversee multiple HR and payroll databases and leverage automation for accuracy and efficiency.
• Manage reporting (absence, turnover, new hires etc) for data driven insights and impact reporting.
• Support the Head of HR in developing and implementing a new People Strategy and managing organisational change.

What we are looking for

• Excellent organisational, administration and Microsoft office skills are essential.
• Minimum 5 years’ experience of managing a team in a HR or payroll setting with a good understanding of employment law and payroll processes.
• Ability to influence and engage senior stakeholders.
• High level influencing and communication skills.
• Ability to multitask, work well under pressure and ability to use own initiative.
• Proven ability to create processes—not just follow them—driving innovation and efficiency.
• Strong knowledge of employment law and HR compliance.
• Strong stakeholder management and communication skills.
• Payroll experience would be beneficial.
• Technical knowledge and skills for statutory leave, contracts, calculations, payroll, reporting and data analysis.
• Resilient, detail-driven, and passionate about process improvement.
• HR audit experience.
• CIPD Level 5 desirable