HR Operations Analyst (12 month FTC)

Expedia, Inc.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global travel technology company is seeking a People Operations Analyst in London. This role will provide HR operational support and enhance the employee experience through strategic problem-solving and expert guidance. Candidates should have a degree in HR or Business, with relevant HR experience and familiarity with AI tools. Offering a dynamic work environment with great benefits.

Benefits

Exciting travel perks

Generous time-off

Career development resources

Qualifications

• 3-5 years of experience in HR operations or advisory roles.
• Exposure to AI tools or automation.
• Global HR experience or multilingual skills a plus.

Responsibilities

• Act as a trusted advisor for HR matters.
• Apply human-centered problem-solving skills.
• Collaborate to enhance HR processes.
• Administer payroll processing and benefits.

Skills

HR operations

Communication skills

Empathy

Analytical skills

Customer service

Education

Bachelor’s degree in HR, Business or related field

Tools

Workday

ServiceNow

Job description

Overview

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees\' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

We are seeking a proactive and employee-focused People Operations Analyst to join our London-based team on a fixed term contract (FTC - 12 months). In this pivotal role, you will serve as both an operational partner and trusted advisor within the People Team, supporting employees and Centers of Excellence (COEs) through a variety of HR lifecycle moments. Your passion for delivering an exceptional employee experience will be central, as you provide thoughtful guidance and seamless resolution of HR-related inquiries and issues.

In this role, you will

• Act as a trusted advisor, providing expert guidance to employees and Centers of Excellence (COEs) across sensitive, complex, or escalated HR matters; de-escalate issues professionally and empathetically as needed.
• Apply strategic and human-centered problem-solving skills to address operational challenges, anticipating employee needs and delivering well-judged solutions with minimal supervision.
• Proactively collaborate across People Operations, COEs, and business stakeholders to enhance HR processes and optimize the overall employee experience.
• Ensure full compliance with internal policies, data protection, and relevant employment legislation in all operational activities.
• Ensure right-to-work checks are properly completed and proof of eligibility to work in the UK is maintained.
• Accountable for notifications to the Home Office through the SMS portal.
• Administer payroll processing and benefits programs.
• Support audits
• Adhere to key performance indicators (KPIs)
• Build and sustain a thorough understanding of the organization’s objectives, processes, and business context, and leverage this knowledge to deliver practical solutions with measurable outcomes.
• Support change management and communication efforts, enabling employees and colleagues to embrace new systems, processes, and ways of working.
• Contribute to team building by fostering a positive, inclusive, and high-performing work environment.

Experience and Qualifications

• Bachelor’s degree (or equivalent) in HR, Business, or related field; 3-5 years’ experience in HR operations or Advisory role.
• Background in employee customer service/ HR advisory roles with exposure to AI tools or automation (projects or practical use).
• Strong HR process knowledge with proficiency in Workday and ServiceNow or similar case management.
• Excellent communication skills with empathy, emotional intelligence, and adaptive advisory ability. Ability to establish relationships at all levels.
• Curious, analytical, and comfortable applying emerging AI tech (chatbots, generative AI, no/low-code tools) to improve workflows and review/interpret data.
• Detail-oriented, confidential, proactive and committed to continuous improvement; global HR experience or multilingual skills a plus.
• Excellent organizational skills, able to be effective, professional and empathic under pressure

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group\'s family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you\'re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.