HR Customer Service Advisor

DHL; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A top logistics provider is seeking an experienced HR Customer Service Advisor in Milton Keynes to support employee satisfaction and performance. The role involves providing high-quality HR advice, administering HR activities, and enhancing team relationships. Candidates should have a CIPD Level 3 qualification, project management skills, and proficiency in Microsoft Office and HR systems like Oracle. The position offers a permanent contract with hybrid working options, where employees work three days in the office.

Benefits

Private Medical Insurance

Discretionary bonus based on performance

Flexible working options

Generous pension scheme

Free confidential 24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• CIPD Level 3 or equivalent qualification is desired.
• Ability to manage projects effectively.
• Experience in stakeholder management.

Responsibilities

• Support employee satisfaction and performance.
• Provide consistent HR advice to managers and employees.
• Administer HR transactional activities through the employee lifecycle.

Skills

Project management support

Stakeholder management

Proficiency with Microsoft Office

Proficiency with HR systems (Oracle)

Understanding HR Customer Service Delivery

Education

CIPD Level 3 or equivalent

Tools

Oracle HR system

Workflow/case management applications

Job description

HR Customer Service Advisor

Grade: RCS M
Contract Type: Permanent
Location: Milton Keynes (MK4 3FU)
Hybrid working - 3 days in office

DHL, an award-winning leading supply chain business is seeking an experienced HR professional to play a vital role acting as a trusted advisor to the business, while aligning HR activities to the business strategy.

With 37,000 employees in 400 operations across the UK & Ireland, we're part of an exciting and varied business. The HR function works with our managers to attract, develop and retain our people so that we have the very best team in the industry. From HR Business Partners to Compensation and Benefits and from Employee Relations to People Services, we've set ourselves up to serve our people, our customers and our business in the best way possible.

WHAT DOES THE ROLE ENTAIL?

• Support with employee satisfaction, performance, retention and effective communication
• Provide high-quality, consistent HR advice, support and resolution to managers, employees and outside parties, to maximise customer efficiency, effectiveness and confidence.
• Administer senior executive management HR transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales.
• Administer and process redundancy calculations, compromise agreements and bi-annual health checks.
• Undertake due diligence, data collection/validation and administrative activities associated with the Transfer of Undertakings – Protection of Employment (TUPE) for new business and the closure of sites.
• Process internal Data Protection Subject Access Requests in line with SLAs.
• Maintain team and customer relationships through advice, support and continuous improvement, providing a great experience the first time, every time.

WHAT DO WE NEED FROM YOU?

• A CIPD level 3 + qualification or equivalent (Desirable)
• Ability to provide project management support
• Previous stakeholder management experience
• Proficiency with standard Microsoft Office products and HR systems such as Oracle, as well as workflow/case management applications
• Understanding of the role HR Customer Service Delivery plays and its interactions with other HR functions across the employee life cycle

✅ WHY JOIN US?

• Private Medical Insurance
• Discretionary bonus based on performance
• Flexible working – just ask about alternative patterns at interview
• Generous pension scheme with 8% employer contribution (plus 4% employee contribution)
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅ WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅ BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Applications are reviewed continuously, and the vacancy may close early. Please submit asap to ensure consideration.