HR Business Partner

Sitel Corp.; Remote; GBP 35,000 - 50,000; Full time

Job summary

A renowned company in customer experience is seeking an HR Business Partner to support the UK team from their Newcastle location. This one-year fixed-term role involves guiding operations on HR best practices, acting as a contact for line managers on HR issues, and ensuring compliance with employment law. Candidates should possess a relevant degree and prior HR experience. Strong communication, interpersonal skills, and a detail-oriented approach are crucial for success in this dynamic environment.

Qualifications

• Prior experience in HR or relevant degree.
• Experience in supporting changes of business process.

Responsibilities

• Provide guidance and support to Operations on HR best practices.
• Act as first point of contact for line managers on HR issues.
• Attend cross-site operations meetings to provide HR support.
• Lead and influence delivery of HR policies and procedures.
• Ensure compliance with employment law and practices.

Skills

Knowledge of current employment legislation

Excellent communication skills

Interpersonal skills

Conflict resolution

Attention to detail

Education

Relevant degree in Human Resources

Job description

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Kostenlosen ohne BMD

As a Foundever HR Business Partner you will support the UK Team in providing a high-quality and proactive support service to the business. You will meet both corporate and statutory requirements, encompassing all aspects of resourcing, employee relations, employee development and reward, and adding value in support of the company’s business objectives.

This role is based in Newcastle and Fixed Term contract for 1 year

Primary Responsibilities

• Provide guidance and support to Operations on Conversion of Human Resource best practice ensuring proactive delivery of HR processes and consistent measurement across the sites.

• Act as the first point of contact for line managers on all HR related issues, in particular:

• Absence Management
• Performance Management
• Capability
• Discipline and Grievance
• Non-agent Recruitment and Selection
• Employment Law
• Employee Relations
• Human Resource Policies and Procedures

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• Attend cross-site operations meetings and provide support on HR-related issues, in particular, providing advice and agreeing دهد و

• Support the wider team in providing advice and guidance to the site leadership team on best practices, compliance with employment legislation, and internal security and audit procedures.

• Work across multi-disciplined Operations teams to lead and influence the delivery of HR policies and procedures, employee satisfaction and employee relations.

• Work closely with the site teams, in the development of a performance-driven culture, which encourages the occupation of results and associate development.

• Support the HR Team in ensuring that the company remains fully compliant with changes to employment law and practices and that these practices are implemented consistently.

• Support the HR Team in implementing appropriate actions to raise associate satisfaction levels and ensure regular two-way feedback is undertaken with associates.

• Support the HR Team?r

• Support the HR Team in ensuring attendance and attrition are effectively managed and reviewed, with remedial actions taken where necessary.

• Contribute fully to the business planning process and ensure Human Resources Strategy is aligned to business goals.

• Support and deliver HR related projects.

• Support EverConnect initiatives at a local and regional level.

• Take personal responsibility to understand and comply with all company and client security requirements and policies.

Experience Requirements

• Prior experience in HR => or relevant degree.
• Experience in supporting changes of business process.

Skills Requirements

• Excellent knowledge of current employment legislation
• Excellent communication, interpersonal, facilitation and influencing skills
• Ability to work with employees at all levels
• Ability to support change initiatives, with a good understanding of the principles of change management
• Strong skills in problem-solving, conflict resolution, motivation and negotiation
• Assertive with a can-do attitude
• Attention to detail and ability to work within a fast-paced, highly energetic environment
• Able to make positive contributions towards business improvement and teamwork.