HR Advisor

Pontoon; Camberley; Hybrid; GBP 32,000; Full time

Job summary

A contact centre service provider in Camberley seeks a Junior HR Advisor to join their HR Service Centre team. This role involves being the first point of contact for HR and payroll inquiries, offering support, and ensuring a positive experience for employees. Ideal candidates should have strong customer service skills, good communication abilities, and experience with HR processes. Competitive salary of £32,000 per year offered along with a full-time position and initial onsite work.

Qualifications

• Previous customer service experience in a busy environment.
• Ability to log queries thoroughly and accurately.
• Professional approach with awareness of handling sensitive information.

Responsibilities

• Act as the first point of contact for HR and payroll enquiries.
• Investigate and resolve queries quickly and accurately.
• Ensure accuracy and confidentiality at all times.

Skills

Customer service experience

Strong written and verbal communication skills

IT literacy, including MS Office

Attention to detail

Ability to work under pressure

Tools

Salesforce or similar case management system

Job description

Overview

Junior HR Advisor - Contact Centre Environment

Camberley | £32,000 | Full-time | Initially 5 days onsite (moving to 3:2 hybrid once trained)

About the Role

We are looking for a motivated Junior HR Advisor to join a busy EMEA HR Service Centre team. This is an excellent opportunity to build your HR career in a fast-paced contact centre environment, supporting employees across the region with HR and payroll queries.

As the first point of contact, you\'ll handle enquiries via phone, webchat, and an online HR portal. You\'ll investigate, resolve, and provide clear guidance, ensuring a positive employee experience.

This is a great role for someone with strong customer service skills who wants to develop further in HR.

What You\'ll Be Doing

• Acting as the first point of contact for HR and payroll enquiries (phone, webchat, online portal).
• Investigating and resolving queries quickly and accurately.
• Supporting employees, HR colleagues, and third parties on HR processes, policies, and systems.
• Providing employment verification letters and administering professional qualification applications.
• Building knowledge in a specialist HR subject area and supporting colleagues in that area.
• Ensuring accuracy, attention to detail, and confidentiality at all times.

What We\'re Looking For

Essential skills & experience:

• Previous customer service experience in a busy environment (contact centre experience ideal).
• Strong written and verbal communication skills.
• IT literacy, including MS Office.
• Accuracy and attention to detail, with the ability to log queries thoroughly.
• Ability to work effectively under pressure, managing multiple priorities.
• Professional approach with awareness of handling sensitive and confidential information.

Desirable:

• HR administration or junior HR experience.
• Experience using Salesforce or a similar case management system.
• Exposure to working within financial services