Housing with Support Manager

Metropolitan Thames Valley; City Of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading housing organization in the UK seeks a Housing with Support Manager to provide high-quality housing management for older residents. You will facilitate their independence by managing property referrals and providing comprehensive support services. The ideal candidate should have knowledge of relevant housing legislation, excellent communication skills, and the ability to work both independently and in a team. This role offers a full-time position with benefits such as enhanced pension contributions, health cash plans, and opportunities for career development.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Health cash plan scheme

Access to extensive learning and training opportunities

Hybrid working

Qualifications

• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Awareness of safeguarding procedures and local support pathways.

Responsibilities

• Manage referrals, arrange property viewings, and assess suitability.
• Carry out home visits and regular tenancy audits.
• Provide advice on rent management and welfare benefits.
• Promote independence by signposting to community resources.

Skills

Communication skills

IT skills (Microsoft Word, Excel, Outlook)

Knowledge of legislation relevant to older residents

Ability to support vulnerable older people

Education

QCF Diploma or NVQ Level 3 in Health & Social Care or Housing

Job description

Housing with Support Manager

Are you passionate about supporting older people to live independently in a safe and welcoming community? Join us at MTVH as a Housing with Support Manager and make a real difference every day.

About this role: Our sheltered housing service provides on‑site housing management and support for customers aged 55 and over, helping them maintain independence, choice, and control over their lives. We create a vibrant and secure environment where residents can enjoy an active social life if they choose.

As a Housing with Support Manager, you'll deliver a high‑quality housing management service across our schemes, ensuring properties are well‑maintained, safe, and compliant. You'll be the first point of contact for residents, offering advice, support, and practical solutions to help them thrive.

What You’ll Do

• Manage referrals, arrange property viewings, and assess suitability in line with our allocations policy.
• Carry out home visits after move‑in and regular tenancy audits to ensure residents are settled and supported.
• Provide advice on rent management, welfare benefits, budgeting, and financial inclusion.
• Support residents to report repairs, address anti‑social behaviour, and maintain safe homes.
• Promote independence by signposting to community resources and specialist services.
• Coordinate minor works through our handy person service and liaise with Asset Management for planned works.
• Arrange property adaptations to meet individual needs and maintain suitability.

Knowledge & Experience

• Knowledge of legislation relevant to older residents and sheltered housing.
• Understanding of welfare benefits and tenancy rights.
• Experience supporting vulnerable older people with housing and wellbeing needs.
• Excellent communication skills and ability to work independently and as part of a team.
• Strong IT skills (Microsoft Word, Excel, Outlook) and good numeracy/literacy.
• Awareness of safeguarding procedures and local support pathways.

Desirable Qualifications

• QCF Diploma or NVQ Level 3 in Health & Social Care or Housing.

Personal Attributes

• Flexible and adaptable to meet customer needs.
• Assertive yet empathetic when dealing with sensitive issues.
• Highly organised with the ability to prioritise and manage workload effectively.

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our Promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non‑inclusive behaviours and to be mindful of their own and other's wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we're doing well and recommend improvements. Our Networks groups are:

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

Location and Term

Location: Clarence Avenue, Lambeth, SW4 8DNS

Contract: Full Time Permanent 37.5 hours per week, 28 days annual leave plus 8 bank holidays (pro rata for part time) per year

Other Details: 2 volunteering days per year for community activities, an additional 'Beliefs day' once a year, supported family friendly approach with extended parental leave, enhanced pension with matched contributions of up to 9%, option to buy or sell up to 5 days annual leave per year, life assurance cover 3× your salary, Cycle2work scheme, hybrid working (dependent on job role and department), health cash plan scheme for everyday healthcare needs which you can add family members too, tenancy deposit interest free loan, season ticket loan, access to extensive learning and training opportunities with Wisebox platform, colleague virtual social platform, career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support, employee assistance programme.

Please join MTVH and make a real difference in the lives of older residents.