Housing Team Leader

Papworth Trust; Girton; On-site; GBP 39,000; Full time

Job summary

A leading disability charity in England is seeking a Housing Team Leader to provide excellent housing and tenancy management services. The ideal candidate will have experience in social housing management, strong customer focus, and leadership skills. The position offers a salary of £38,300 per annum along with various employee benefits including 33 days holiday and ongoing training.

Benefits

Competitive Salary

33 days holiday including bank holidays

Company sick pay

Pension

Employee extras including Cycle to Work scheme and health cashback plan

Qualifications

• Experience in social housing management.
• Confident leader able to mentor and motivate staff.
• Ability to analyse information and produce reports.

Responsibilities

• Lead a team delivering customer-focused tenancy management services.
• Oversee community management and ensure high service standards.
• Manage property lettings and reduce rent arrears.

Skills

Social housing management

Customer-focused approach

Leadership skills

Communication skills

Organisational skills

Decision-making skills

Knowledge of housing law

Income management

Report production

Microsoft Office proficiency

Education

CIH qualification or similar

Job description

About the Role

As Housing Team Leader, you'll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, you'll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. You'll also help maximise rental income, build strong partner relationships and ensure homes are well‑managed, safe and efficiently let. Working hours for this role are 37.5 hours office based per week. Interview date for this role is 12 December 2025.

Main Duties and Responsibilities

• Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer‑focused tenancy management service.
• Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards.
• Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re‑letting.
• Provide advice and guidance on ASB, tenancy queries and complex casework.
• Respond to complaints, identifying opportunities for service improvement.
• Manage and reduce rent arrears, supporting residents to sustain their tenancies.
• Build productive relationships with local authorities, commissioners and community partners. Please note: The post will be subject to an Enhanced with Adults Barred Service (DBS) check process.

Experience and Qualifications

As a Housing Team Leader, you will have experience in social housing management with a strong customer‑focused approach and be a confident leader, able to mentor, motivate and develop staff. You will demonstrate excellent communication, organisational and decision‑making skills, with knowledge of tenancy management, housing law, ASB and income management. You will be able to analyse information, produce reports and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional and solution‑focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable.

About Papworth Trust

Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. We’re a great place to work and we’re keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do.

We are a Disability Confident employer

We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon so that we can make the appropriate adjustments.

Recruitment Information

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser on our behalf. No recruitment agencies please. Please note that you must be authorised to work in the UK.

Benefits

• Competitive Salary: £38,300 per annum
• Holiday: 33 days holiday including bank holidays
• Company sick pay
• Pension
• Employee extras: Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan and more.