Housing Support Worker

AWD online; Crewe; On-site; GBP 29,000; Full time

Job summary

A housing support organization in Crewe seeks a Housing Support Worker to provide person-centred support for individuals at risk of homelessness. This role involves case management, building relationships, and supporting independent living skills. Ideal candidates will have strong communication skills, experience with complex needs, and the ability to work flexibly. Benefits include company sick pay, pension contributions, and life assurance. Apply today to join a dedicated support team.

Benefits

Company sick pay

Pension contribution

Life assurance

Health care cash back scheme

Employee Assistance Programme

Qualifications

• Previous experience in housing support or homelessness services.
• Competence using IT systems such as Microsoft Office and case management databases.
• A compassionate, non-judgemental and inclusive approach.

Responsibilities

• Deliver trauma-informed, person-centred support.
• Manage a caseload and develop support plans.
• Help individuals maintain accommodation and prepare for resettlement.

Skills

Strong communication and relationship-building skills

Experience supporting people with complex needs

Knowledge of welfare benefits

Ability to work flexibly

Education

Relevant qualification in housing, health and social care

Tools

Microsoft Office

Job description

Housing Support Worker

This is a rewarding opportunity to provide person-centred housing support to people experiencing or at risk of homelessness, helping individuals build independence, develop life skills and sustain accommodation through trauma‑informed practice.

If you’ve also worked in the following roles, we’d also like to hear from you: Housing Coach, Homelessness Support Worker, Residential Support Worker, Support Worker, Tenancy Sustainment Officer, Housing Officer.

This role is known internally as a Housing Coach.

SALARY: £28,933 per annum / £13.91 per hour + Benefits

LOCATION: Crewe, Cheshire, North West England

JOB TYPE: Full‑Time, Permanent

WORKING HOURS: 40 hours per week; shifts are either 8am–4pm, 9am–5pm or 2pm–10pm, including approximately one weekend in four, with 8am-4pm or 2pm-10pm shifts on both Saturday and Sunday.

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Support Worker to join a dedicated support team working within supported accommodation services.

As a Housing Support Worker you will deliver trauma‑informed, person‑centred support to individuals with complex needs, helping them develop independent living skills, access services and move towards stable accommodation.

The Housing Support Worker role is varied and hands‑on, combining case management, practical support and relationship‑building with partners across housing, health and community services.

This role is ideal for someone with a positive, resilient approach who is passionate about supporting people to achieve better outcomes and long‑term independence.

APPLY TODAY

Ready to make your next career move? Apply Today for our Recruitment Team to review.

DUTIES

• Person‑Centred Support: Building professional relationships using psychological and trauma‑informed approaches
• Case Management: Managing a caseload, developing support plans and completing regular reviews
• Independent Living Skills: Supporting budgeting, cooking, health, wellbeing and daily living activities
• Tenancy Sustainment: Helping individuals maintain accommodation and prepare for resettlement
• Multi‑Agency Working: Liaising with local authorities, health services and voluntary organisations
• Income Maximisation: Supporting access to benefits including Universal Credit and Housing Benefit
• Property Management: Conducting room checks, reporting maintenance issues and managing voids
• Health and Safety: Completing building checks, fire officer duties and security monitoring
• Group Activities: Delivering group sessions such as cooking, gardening or creative activities
• Record Keeping: Maintaining accurate case notes and reports using internal systems

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in housing support, homelessness services or a related field
• Experience supporting people with complex needs including mental health or substance misuse
• Knowledge of welfare benefits, housing processes and safeguarding principles
• Strong communication and relationship‑building skills
• A compassionate, non‑judgemental and inclusive approach
• Ability to work flexibly, including evenings and weekends
• Competence using IT systems such as Microsoft Office and case management databases

DESIRABLE

• A relevant qualification in housing, health and social care or a related discipline
• Knowledge of trauma‑informed, psychological or restorative practice
• Understanding of housing legislation and resettlement pathways
• Full UK driving licence and access to a vehicle

BENEFITS

• Company sick pay
• Pension contribution
• Life assurance (four times annual salary)
• Health care cash back scheme
• Employee Assistance Programme

The organisation is committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Any offer of employment will be subject to satisfactory references and Enhanced DBS check.

JOB REF: AWDO-P14208