Housing & Support Officer - Empower Tenants & Impact Lives

Stay Telford; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charitable housing provider is seeking a Housing Officer to provide tenancy-related support. In this role, you will manage a caseload, assist tenants throughout their journey, and work collaboratively with internal and external teams. Strong communication skills and the ability to manage challenging situations are essential. You'll have the opportunity to make a significant impact on people's lives in a supportive environment that values integrity and effectiveness.

Benefits

Make a real difference in people's lives

Supportive, values-driven team

Access to training and development opportunities

Qualifications

• Strong communication and problem-solving skills are essential.
• Ability to work under pressure and manage challenging situations is required.
• Knowledge of housing management and welfare benefits or willingness to learn.

Responsibilities

• Manage a caseload of tenants, ensuring tenancies are set up and sustained.
• Provide advice on tenancy rights and responsibilities.
• Work collaboratively to resolve tenancy risks.

Skills

Strong communication skills

Problem-solving skills

Ability to manage challenging situations

Knowledge of housing management

Knowledge of welfare benefits

Job description

A leading charitable housing provider is seeking a Housing Officer to provide tenancy-related support. In this role, you will manage a caseload, assist tenants throughout their journey, and work collaboratively with internal and external teams. Strong communication skills and the ability to manage challenging situations are essential. You'll have the opportunity to make a significant impact on people's lives in a supportive environment that values integrity and effectiveness.