Housing & Support Officer - ABC12883

Aberdeen City Council; Brampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Housing Property Officer to ensure efficient delivery of lease signing, termination, and void processes. The role involves supporting tenants in sustaining their tenancies and collaborating with colleagues and external partners. The ideal candidate should hold or be working towards a Level 3 SVQ qualification in Health and Social Care and possess excellent communication, organizational, and public service skills. This position offers the opportunity to make a positive impact in the community.

Qualifications

• Qualified or in progress for Level 3 SVQ in Health and Social Care.
• Ability to manage public service tasks efficiently.
• Effective written and oral communication skills.

Responsibilities

• Support lease signing, termination, and void processes.
• Assist tenants in sustaining tenancies.
• Provide information and signposting to tenants.

Skills

Public service delivery

Autonomy and initiative

Organizational skills

Handling confrontational situations

Meeting deadlines

Effective communication

Record keeping

Microsoft Office proficiency

Education

Level 3 SVQ (SCQF Level 7) in Health and Social Care

Job description

The Housing Property Officer involves supporting the Council deliver a place where all people can prosper by providing an efficient lease signing, termination, and void process to customers and colleagues. The Housing Property Officer will contribute to helping tenants and their families sustain their tenancies by working with the Housing and Support Officer, other colleagues and external partners. This will involve providing information to tenants and signposting them to services.

Qualified or working towards mandatory achievement of level 3 SVQ (SCQF Level 7) Health and Social Care related qualification to meet registration requirement (within 3 years of registration) Standard Grade or Equivalent.

• Proven ability to deliver public services to required standards
• Proven ability to work autonomously and using own initiative
• Proven ability to organise and prioritise workload effectively
• Proven ability of dealing with the public in difficult, confrontational and sensitive situations
• Proven ability to work to challenging deadlines
• Proven ability to communicate effectively in both oral and written forms with a wide range of audience.
• Proven ability of good record keeping
• Proven ability to use a range of computer packages. Eg Microsoft office