Housing Support Officer

Niyaa People Ltd; Tees Valley; On-site; Full time

Job summary

A dedicated support services provider in the United Kingdom is seeking a Housing Support Officer for a contract role. The position supports women and children fleeing domestic abuse within a specialist refuge service. Responsibilities include developing tailored support plans and providing practical housing guidance. The role requires experience in domestic abuse support, safeguarding, and working in a women-only accommodation setting. This is a structured position offering competitive pay and hours, with a potential for extension or permanent placement.

Qualifications

• Experience in domestic abuse support and working in a women-only accommodation setting.
• Familiarity with developing support and safety plans tailored to individual needs.
• Ability to deliver one-on-one and group support for confidence and wellbeing.

Responsibilities

• Support residents within a women-only supported accommodation service.
• Develop support and safety plans tailored to individual needs.
• Ensure all safeguarding and risk protocols are followed at all times.

Skills

Domestic abuse support

Supported housing

Refuge or crisis accommodation

Safeguarding and risk management

Lone working environments

Job description

Housing Support Officer

Step into a meaningful contract role supporting women and children fleeing domestic abuse as a Housing Support Officer. This position offers structured working hours, a supportive team environment and the potential to go permanent.

You'll be working within a specialist refuge service, focusing on safety, recovery, tenancy sustainment and emotional support.

This is an ideal opportunity for an experienced Housing Support Officer who can remain empathetic, professional and confident in a women-only accommodation setting, providing both practical housing guidance and trauma‑informed support.

In this position as a Housing Support Officer, you will be:

• Supporting residents within a women-only supported accommodation service
• Developing support and safety plans tailored to individual needs
• Delivering one‑to‑one and group support to build confidence and wellbeing
• Supporting customers with benefits, money management and housing‑related matters
• Ensuring all safeguarding and risk protocols are followed at all times
• Working alongside specialist domestic abuse services and partner agencies

Desired experience and background:

• Domestic abuse support
• Supported housing
• Refuge or crisis accommodation
• Safeguarding and risk management
• Lone working environments

Role Details

• Contract: 4‑month agency contract with potential extension and possible temp‑to‑perm
• Hours: 37 per week
• Rota: Monday to Friday, 9am‑7pm (on rotation) plus on‑call standby
• Location: County Durham
• Rate: £17‑£19 per hour (umbrella)
• Salary FTE: £24,955 plus bank holiday and call‑out rates
• End date: 31 January 2026 (potential extension to March 2026)

This post is open to women only under the Equality Act 2010, Schedule 9, Part 1. DBS and references will be required.

If this Housing Support Officer role sounds like your next move, apply now or contact Tiyana at (url removed)