Housing Support Officer

HIRING PEOPLE; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading support organization in London is looking for a Supported Housing Officer to help vulnerable adults achieve stability and independence. The role requires a full driving license and includes responsibilities like developing support plans and managing referrals. Ideal candidates will have experience in housing support and a strong understanding of the needs of vulnerable individuals.

Qualifications

• Full UK Driving Licence and access to a car.
• Experience in housing support and understanding of Universal Credit.
• Strong understanding of complex needs of vulnerable individuals.

Responsibilities

• Develop relationships with referral sources and clients.
• Lead tailored support plans for clients.
• Manage referrals and ensure effective responses.

Skills

Empathy

Communication

Problem-solving

Resilience

Job description

Do you want a role where every day you can change someone's life for the better? As a Supported Housing Officer, you'll be at the frontline of helping vulnerable adults find stability, security, and a path toward independence. This is a chance to make a real, lasting impact while working in a supportive environment that values compassion, resilience, and collaboration.

Please be advised that having a full driving license and access to your own car is essential for this role.

As a Supported Housing Officer, you will play a vital role in providing housing support and guidance to individuals in need. You will bring a solution-focused approach, working collaboratively to help clients achieve stability and independence.

Key Responsibilities

• Develop and maintain strong relationships with referral sources, including Single Homeless Teams, partner organisations, and support services.
• Lead and coordinate tailored support plans for assigned clients.
• Manage referrals efficiently, ensuring a prompt and effective response.
• Address emerging issues for clients, provide ongoing support, and respond to incidents as needed.
• Conduct property viewings and inspections to ensure compliance and suitability.
• Assist clients with rent-related matters, helping to resolve financial challenges.
• Offer practical and personal support in an approachable, flexible, and compassionate manner.
• Work collaboratively with clients to identify their personal goals and support them in developing plans to achieve them.
• Ensure clients can access relevant services by liaising with statutory and voluntary agencies.

Essential Requirements

• Full UK Driving Licence and access to a car (expenses covered).
• Experience in housing support and a strong understanding of Universal Credit.

To Succeed in This Role, You Will:

• Demonstrate a strong understanding of, or a keen willingness to learn about, the needs of homeless and vulnerable individuals, particularly those with complex challenges.
• Have the ability to manage difficult and complex situations with empathy and professionalism.
• Effectively liaise with multiple agencies and stakeholders to coordinate comprehensive support.
• Approach your work with a non-judgmental and compassionate attitude.
• Show resilience and commitment, maintaining enthusiasm in a role that involves high levels of client engagement.

If you are passionate about supporting vulnerable individuals and have the skills and experience required, please attach your CV to the link provided.