Housing Solutions Officer - Full and Part-Time

South Norfolk and Broadland Councils; Norwich; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Housing Solutions Officer to join their dedicated Homelessness Team. In this role, you will provide comprehensive support to individuals facing housing challenges, focusing on prevention and effective solutions. Ideal candidates will have a background in housing services, possess strong communication skills, and show compassion towards vulnerable people. This rewarding position offers flexible working hours and various employee benefits, making it an excellent opportunity for those passionate about making a difference.

Benefits

Flexible working hours

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Qualifications

• Background in housing or advisory services required.
• Ability to handle sensitive cases with professionalism.

Responsibilities

• Provide comprehensive housing advice to residents in urgent need.
• Prevent and relieve homelessness by exploring various options.
• Manage housing register and handle homelessness applications with urgency.
• Handle complex caseloads while prioritizing tasks effectively.
• Collaborate with partners to secure optimal outcomes for residents.

Skills

Problem-Solving

Strong Communication

Compassionate Approach

Ability to Manage Priorities

Emotional Intelligence

Job description

Full and part-time opportunities available - please state on your application whether you are applying for full or part-time hours, and indicate how many hours per week.

We are looking to welcome professional individuals who are passionate about supporting people through some of the most challenging moments in their lives to join our dedicated Homelessness Team

As a Housing Solutions Officer, you'll be at the forefront of offering practical, compassionate support to individuals and families in need of housing solutions. You'll be on the frontline of homelessness prevention, thinking on your feet to stop crises before they happen and finding swift, effective solutions when they do. You will have the chance to make a lasting, positive impact on the lives of residents in need of support.

Key Responsibilities

• Providing Comprehensive Housing Advice: Every day, you'll work with residents who need urgent help, using your expertise and creativity to offer tailored housing advice.
• Preventing and Relieving Homelessness: By exploring every possible avenue, you'll work creatively to help residents stay in their homes or quickly find new, safe accommodation when needed.
• Managing Housing Register and Homeless Applications: You'll handle cases with urgency and care, undertaking statutory investigations and ensuring individuals understand the process and their rights, and helping them navigate the complexities of homelessness services.
• Handling Complex Caseloads: With the ability to prioritise and multi-task, you'll efficiently manage multiple cases whilst maintaining the highest standards and professionalism.
• Working with Partners: You'll collaborate with housing providers, landlords and other agencies to secure the best possible outcomes, always putting the customer at the heart of the process.

We're looking for someone who:

• Cares Deeply About Making a Difference: You'll be driven by a passion for helping people, with the emotional intelligence to support residents during stressful times.
• Has Strong Communication Skills: You'll be able to break down complex information, offer clear advice, and advocate for residents when working with landlords and service providers.
• Can Juggle Competing Priorities: In a fast-paced environment, you'll stay organised, focused, and responsive to ensure no one falls through the cracks.
• Is Compassionate and Customer-Focused: You'll be working with vulnerable individuals who need someone they can trust. We're looking for someone who can build rapport with clients, communicate clearly, and act with integrity at all times.
• Is a Problem-Solver with a Positive Attitude: Whether it's negotiating with landlords or finding alternative housing options, you'll take a proactive approach to solving problems in the best interests of the people you support.
• Is Experienced and Professional: You'll have a background in housing or advisory services, with a solid understanding of the legal framework surrounding homelessness. You can handle sensitive cases with professionalism and care.

If you are serious about using your skills to help others and thrive in a challenging but rewarding environment, you'll find this role fulfilling and empowering. It's not for the faint-hearted, but for those who are driven, compassionate and committed to making a difference this is a great opportunity.

Closing Date: 11 January 2026

Interview Date: Week commencing 19 January 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.