Housing Solutions Officer

Neway International Ltd; Kingston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing solutions organization in Kingston is looking for a Housing Solutions Officer to assist clients facing homelessness. The role involves providing tailored advice, securing accommodation, and collaborating with various organizations. Candidates should have experience in housing advice and strong communication skills. This position offers a contract from October 2025 to January 2026 with competitive pay.

Qualifications

• Experience in housing advice, homelessness prevention, or related support services.
• Strong communication and negotiation skills.
• Ability to work collaboratively with vulnerable individuals.
• Knowledge of housing legislation and local authority duties.

Responsibilities

• Provide tailored advice and support to at-risk households.
• Help clients secure accommodation and develop action plans.
• Engage with clients and collaborate with various housing entities.

Skills

Experience in housing advice

Strong communication skills

Negotiation skills

Knowledge of housing legislation

Job description

Overview

Housing Solutions Officer (Grade G)
Location: Guildhall 2, Royal Borough of Kingston
Contract: 6 October 2025 – 12 January 2026
Hours: 36 per week | Monday–Friday, 9:00–17:00
Pay: £20.37 PAYE / £26.56 Umbrella | Inside IR35
Application Deadline: Monday 29 September 2025 at 18:00

Responsibilities

• Work directly with households who are homeless or at risk, offering tailored advice and practical support
• Help clients retain existing housing or secure alternative accommodation
• Develop and agree action plans with households to prevent or relieve homelessness
• Engage with a wide range of clients including tenants, homeowners, and those facing relationship breakdowns or eviction
• Collaborate with internal teams and external partners including landlords, housing providers, social services, and voluntary agencies
• Ensure performance targets are met and customer satisfaction remains high
• Contribute to service development and support the Housing Solutions Team Manager

Key Relationships

• Customers and clients
• Community Housing colleagues
• Landlords and letting agents
• Registered Providers and housing associations
• Social Services, Finance, and Housing Management
• Statutory bodies (e.g. Police, Probation Service)
• Voluntary organisations (e.g. Mind, Women’s Aid)

What We’re Looking For

• Experience in housing advice, homelessness prevention, or related support services
• Strong communication and negotiation skills
• Ability to work collaboratively and sensitively with vulnerable individuals
• Knowledge of housing legislation and local authority duties
• A solution-focused mindset and commitment to continuous improvement