Housing Services Lead - 5 Month Fixed Term Contract - Horley, Surrey

Housing 21; Horley; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused housing organization in Horley is seeking a Housing Services Lead to assist in delivering excellent housing services. This role focuses on ensuring resident involvement and supporting independent living within an Extra Care scheme. The ideal candidate will have experience in housing management, strong communication skills, and a collaborative approach to problem-solving. The position offers flexible working arrangements and a generous benefits package.

Benefits

Blue Light Card discount

Holiday trade scheme

Occupational Sick Pay

Occupational Maternity Pay

Nine-day fortnight work option

Qualifications

• Experience with resident facing services and engagement.
• Solid understanding of RoSH regulations.
• Ability to build positive relationships.
• Maintaining accurate records and managing priorities.
• Collaborative working style.

Responsibilities

• Assist the Housing and Partnership Manager.
• Ensure resident involvement in service delivery.
• Support residents in living independently.

Skills

Experience in housing or property management

Understanding of health and safety regulations

Excellent communication skills

Strong organisational skills

Proactive problem-solving

Familiarity with tenancy management

Good digital skills

Education

Level 3 Housing Apprenticeship

Tools

Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)

Job description

Hours: 15 per week

Are you passionate about making a positive difference and providing high quality services? Do you really care about people? Want great benefits, flexible working and learning and development opportunities to boot? You’ll fit in well here.

We’re growing. Quickly and we’re constantly looking for ways to make things better, always putting our residents and people at the heart of what we do.

We have big ambitions and are looking for superstars to join us.

Within the role of Housing Services Lead you will assist the Housing and Partnership Manager in ensuring resident involvement is intrinsically linked to delivering excellent housing services and enabling residents to live independently within a designated Extra Care scheme.

Curious to know more? If you’re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We’d love to meet you!

What we’re looking for

• Experience in housing or property management with a focus on resident facing services and engagement
• Solid understanding of health and safety and other RoSH regulations
• Excellent communication and interpersonal skills, with the ability to build positive relationships with residents, colleagues, and contractors
• Strong organisational and administrative skills, including maintaining accurate records and managing competing priorities
• A collaborative working style, with a proactive approach to problem-solving
• Familiarity with tenancy management processes and housing management systems
• A good level of digital skills and experience, including the use of Microsoft Products (Excel, Word, PowerPoint, Outlook, MS Teams)
• Willing to work towards Level 3 Housing Apprenticeship (if not held)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications: 4 January 2025

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.