Housing Service Manager

NHS; Coventry; On-site; GBP 32,000 - 42,000; Full time

Job summary

A local mental health charity based in Coventry is looking for a compassionate service manager to lead a team supporting individuals with mental health challenges and homelessness. This role includes overseeing service delivery, ensuring compliance with health regulations, and providing training to staff. The ideal candidate will have supervisory experience in mental health care and excellent communication skills. The position offers a positive working environment and opportunities for personal development.

Benefits

Annual leave – 25 days plus bank holidays

Wellbeing days for mental health

Flexible working options

Life insurance with death in service payment

Employee development opportunities

Qualifications

• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Experience dealing with individuals with challenging behaviours.

Responsibilities

• Oversee management of the housing team.
• Work with Facilities Manager to ensure compliance with health and safety.
• Lead on notices and evictions where necessary.
• Support the team in responding to any crisis.

Skills

Compassionate leadership

Excellent communication skills

Crisis management

Planning and coordination

Education

NVQ level 3 in Health and Social Care

Job description

Job Summary

Are you a compassionate, values-driven leader with a genuine passion for supporting people experiencing mental health challenges and homelessness?

Main Duties

The position holder will oversee the delivery of high quality person-centred, holistic support to clients, enabling them to develop and move on to live their lives independently. They will manage supported accommodation, ensuring properties are compliant with health and safety and legislation. They will plan, co-ordinate and manage day to day service delivery, setting clear standards and targets, monitoring work quality and providing supervision to team leaders and administrators.

The service manager provides leadership that fosters a positive, respectful and inclusive environment, offering guidance, training and performance management to the team leaders and administrators while ensuring the smooth and efficient operation of the accommodation service. They promote and encourage a culture that works towards empowerment and recovery, whilst also valuing equality and diversity, proactively targeting levels of independence appropriate for each client.

Key Responsibilities

• Oversee management of the housing team.
• Work with Facilities Manager to ensure housing stock is compliant with health and safety and legislation.
• Actively promote the service with potential referrers and commissioners via presentations at team meetings and visiting other services.
• Lead on notices and evictions where necessary, ensuring all has been done to avoid the eviction and prevent homelessness.
• Support the team in responding to any crisis, following up with debriefs and support as per policy.
• Oversee legal compliance of Houses in Multiple Occupation (HMOs) and Support-Exempt Accommodation (SEA), ensuring all HMO properties are licensed per the Housing Act 2004 and relevant regulations, maintaining up-to-date records.
• Prepare regular compliance reports for senior management and regulatory bodies.
• Ensure staff understand and act on safeguarding responsibilities for vulnerable adults; review safeguarding referrals and share learning.
• Supervise staff regularly (every 6 weeks), providing guidance, support, appraisals and probationary reviews.

Essential Requirements

• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Proven track record of working in a care/support role (min 2yrs).
• Experience in dealing with individuals with challenging behaviours.
• Able to plan, co-ordinate and work under pressure, whilst remaining professional.
• Excellent communication skills, both verbal and written. Computer literate and experienced with monitoring and evaluation.
• Evidence of continued training and personal development.
• A valid UK driving licence and business insurance.
• Willingness to contribute to on-call rota.

What We Can Offer You

• Working culture based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day – 1 day per holiday year to be used to take care of your own mental health and wellbeing.
• Life insurance policy – coverage with a death in service payment of 2 x gross salary (tax free).
• Employee development – active encouragement for personal development via CPD training and external opportunities.
• Flexible working – a range of options available for all employees depending on role and responsibilities.
• Pension – minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay – eligible after completion of a 6-month probationary period.

Person Specification – Experience

• Previous experience of working in the mental health care sector.
• Previous supervisory experience.
• Experience in dealing with individuals with challenging behaviours.

Mandatory Questions

• Do you have any unspent convictions or conditional cautions?
• If yes, please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are there any restrictions regarding your employment in the UK (e.g., do you require a work permit)? If yes, please provide details. (Please note, we cannot offer work sponsorship)
• Do you hold a UK driving licence?
• You will be required to have appropriate business insurance on your vehicle to enable you to travel across Coventry, Warwickshire and Worcestershire as part of the requirements of this role.

Desirable

• Are you the partner or relative of anyone currently connected with Coventry, Warwickshire and Worcestershire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
• Qualified to NVQ level 3 in Health and Social Care.
• Management qualification.

Qualifications – Essential

• Evidence of continued training and personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Closing Dates

Closing date: Friday 30th January 2026

Interview date: Monday 9th February 2026

Employer Details

Coventry and Warwickshire Mind

Melbourne Gardens, Windsor Street, Coventry, CV1 3BT

Website: https://cwmind.org.uk

Coventry, Warwickshire and Worcestershire Mind is an equal opportunities employer. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.