Housing Sales Support Coordinator

4Recruitment Services; Croydon; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A housing association is seeking a Housing Sales Support Coordinator in Croydon. This full-time role involves managing customer inquiries related to resales and staircasing, ensuring clarity and professionalism. The ideal candidate has customer-focused experience in housing and is proficient in Microsoft Excel and Word. The position is hybrid, requiring 2 days in the office and 3 days from home.

Qualifications

• Proven experience within a customer-focused environment, preferably within housing.
• Excellent telephone manner and written communication skills.
• Highly skilled in data management systems.
• Proficient in Microsoft Excel and Word.
• Well-organised with a proven track record in maintaining accuracy.
• Capable of working in a fast-paced environment and meeting tight deadlines.

Responsibilities

• Act as the first point of contact for all customer enquiries.
• Manage team mailboxes ensuring communication is handled within SLA.
• Ensure telephone calls are actively responded to.
• Maintain customer folders and sales trackers with high accuracy.
• Assist the team with document creation and updating trackers.

Skills

Customer-focused experience

Excellent telephone manner

Data management systems

Microsoft Excel

Organizational skills

Attention to detail

Document creation

Tools

Microsoft Word

Job description

Overview

Housing Sales Support Coordinator - Croydon

Location: Hybrid, Croydon (2 days from the office, 3 days from home)

Salary: £16 to £20 per hour.

Full-Time (37 hours)

Contract: Up to 31st March 2026 - possibly beyond.

We are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach.

Responsibilities

• Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process.
• Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA).
• Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA.
• Maintain customer folders and sales trackers with the highest level of accuracy.
• Assist the team with document creation, obtaining necessary documents from internal/external teams to support resales instructions, and updating trackers.

Required Skills & Qualifications

• Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership
• Excellent telephone manner and written communication skills.
• Highly skilled in data management systems.
• Proficient in Microsoft Excel and Word.
• Well-organised with a proven track record in maintaining accuracy and an eye for detail.
• Capable of working in a fast-paced environment and meeting tight deadlines.
• Experience in creating documents, reports, and files efficiently.

Desirable

• Experience in property sales and/or Shared Ownership and understanding of the conveyancing process.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Liam Heddle on