Housing Resolution Officer

Solos Consultants Ltd; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector consultancy is seeking a Housing Resolution Officer for an initial 3-month contract in the City of London. The role involves managing customer inquiries within a fast-paced environment while delivering excellent service. Candidates should have housing experience and strong customer service skills. Pay is £17.54 per hour PAYE with holiday pay or £22.01 umbrella.

Benefits

Flexible working from home and office

Holiday pay

Qualifications

• Experience as a Housing Resolution Officer.
• Excellent communication and customer service skills.
• Experience working with service users and other organisations.

Responsibilities

• Manage all types of enquiries from the public.
• Work in a fast-paced customer service environment.
• Deliver excellent customer service to meet performance standards.

Skills

Customer service skills

Experience in a call centre

Ability to work under pressure

Tools

Northgate Housing system

Job description

Overview

Our Public Sector client is looking for a Housing Resolution Officers on a 3 month initial contract. We are looking for applicants who have a strong Housing background.

Responsibilities

• We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public.
• It is a very fast paced office, so we expect our staff to promote a positive attitude.
• Experience dealing working in a call centre.
• The ability to work to performance and quality standards always delivering excellent customer service.
• Candidates will have strong customer service skills and experience in working with Housing Repairs.
• Knowledge of Northgate Housing system is preferred but not essential or a have used a housing system.

Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home.

Requirements / Experience

• The ideal candidate will be experienced in a Housing Resolution Officer role.
• You will have experience dealing with service users and also experience working with a number of other organisations including voluntary sector.
• You will have excellent communication and customer service skill as well as the ability to work under pressure.

Benefits

• £17.54 per hour PAYE + holiday pay
• £22.01 per hour on a Umbrella basis.