Housing Repairs Customer Service Advisor (Office-Based)

Livin Housing Limited; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading housing services provider is looking for a Customer Service Advisor based in Tower Hamlets. The successful candidate will support high standards of customer service across housing properties. Responsibilities include handling repair queries, maintaining customer relationships, and using the operational systems to ensure efficient service. Benefits include 25 days annual leave and various perks. The role is full-time and office-based.

Benefits

25 days annual leave plus bank holidays

Annual Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Family friendly policies

Qualifications

• Outgoing, hardworking, organised, and reliable.
• Experience in customer service or similar role is preferable.

Responsibilities

• Handle all repair and non-repair queries professionally.
• Accurately diagnose repairs using the branch operating system.
• Maintain communication with service users and stakeholders.

Skills

Problem-solving skills

Time management

Professional communication

Job description

A leading housing services provider is looking for a Customer Service Advisor based in Tower Hamlets. The successful candidate will support high standards of customer service across housing properties. Responsibilities include handling repair queries, maintaining customer relationships, and using the operational systems to ensure efficient service. Benefits include 25 days annual leave and various perks. The role is full-time and office-based.