Housing Options Officer Visiting Officer

Coventry City Council; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Coventry is seeking a dynamic Housing Options Visiting Officer to conduct home visits and provide vital housing advice. In this role, you will help prevent homelessness and assess housing needs. Ideal candidates will have a clean driving licence and strong attention to detail. This position is not eligible for remote work, emphasizing community engagement and commitment to diverse population support. Join us in making a significant impact in our community's housing services.

Benefits

Generous mileage reimbursement

Diversity and inclusion initiatives

Fantastic rewards package

Qualifications

• Clean driving licence and constant access to a car.
• Experience with homelessness legislation preferred but not essential.
• Right to Work in the UK.

Responsibilities

• Conduct home visits to assess homelessness situations.
• Provide housing advice and mediate disputes.
• Carry out housing needs assessments under relevant legislation.
• Represent the service in community settings.

Skills

Adaptability

Attention to detail

Knowledge of Housing Act

Job description

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months and this reflects the fact that Housing & Homelessness are now a key council priority.

The team are responsible for the delivery of the following service functions:

• Provision of the statutory homeless service
• Provision of temporary accommodation
• Management of the housing register
• Co-ordination of support to citizens rough sleeping
• Commissioning of homeless services, and
• Responsibility for housing strategy

The Council has a strategic vision that is clearly set out in both the Housing & Homelessness and the Rough Sleeping Strategies which were both approved in 2019.

By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Are you looking for a new challenge in 2026?

Do you have a full driving licence and access to a car ?

Then this could be the role for you!

We are looking for a dynamic, self-motivated individual who can adapt to the changing needs of the Housing & Homelessness service. As a Housing Options Visiting Officer, you will have a keen eye for detail and will take every opportunity to prevent homelessness.

Duties of the role include:

• Carrying out home visits in the community to people who are homeless and threatened with homelessness.
• Providing housing and homelessness advice and mediating in family disputes and with private landlords.
• Assessing suitability of accommodation and reporting on findings.
• Carrying out housing needs assessments under homelessness legislation.
• Representing the Housing and Homelessness Service in the community.

If you have experience and knowledge of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017, this will be beneficial but not essential.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will need to have a clean driving licence and have constant access to a car which will need to be in a good working condition. A generous rate will be paid for mileage used on the job. This role is solely office based and working in the community, there is no provision for home working.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date 16.01.26

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies