Housing Options Officer

inploi; Bolton; On-site; GBP 31,000 - 35,000; Full time

Job summary

A local authority in the UK is seeking a dedicated professional to join the Housing Options team. The role involves supporting vulnerable customers in their housing applications, effectively liaising with partner agencies, and managing complex casework. Candidates should demonstrate excellent communication skills and casework practice. The organisation values employee well-being and offers benefits like gym memberships and generous leave. Join a committed team enhancing the lives of Bolton residents.

Benefits

Exclusive rewards and benefits

Generous annual leave

Flexible work opportunities

Access to Pension Scheme

Employee wellbeing services

Qualifications

• Full Driving Licence required.
• DBS check necessary for this role.
• Understanding of housing need and homelessness issues.

Responsibilities

• Support vulnerable customers with housing applications.
• Liaise with partner agencies and provide high-quality advice.
• Manage casework and advocate for customers.

Skills

Excellent communication skills

Networking abilities

Casework practice

Organising and planning

Job description

Grade: F £31,022-£34,434, Essential Car User allowance up to £963pa & 7% enhancement
Contract: Permanent, 37 hours per week
Essential Requirement: Full Driving Licence and DBS

Ask us about flexible working options to fit with your work/life balance - #HappytoTalkFlexible

The Role

This role is within the wider Housing Options team providing support to vulnerable customers applying through the Homes for Bolton housing register to secure access to social housing.

The role includes strong elements of casework and assessment within the Allocations policy and providing advice and support to more vulnerable customers as well as those in need of adapted / accessible accommodation due to their medical, care and support needs. The role also assists the delivery of a high quality Housing Options & Advice Service for homeless persons; those threatened with homelessness and others in housing need.

The role requires: effective liaison with a wider variety of partner agencies and services; provision of high quality advice; advocating and negotiating on behalf of customers; and work closely with other agencies externally & internally.

About You

The successful candidate will be an excellent team player and have:

Excellent communication and networking skills to build positive relationships and support customers to take ownership in addressing their housing and other needs.

Understanding, knowledge and awareness of housing need, homelessness issues, relevant legal context and associated service provision.

Excellent casework practice and strive for best practice in support of the team and service.

Demonstrate Initiative, be effective in organising, planning, and prioritising and be able to demonstrate a track record of making appropriate decisions and securing positive outcomes with complex casework.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

Ready to apply?

Then please click Apply and upload your anonymised CV and supporting statement discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.

Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.

We are committed to safeguarding and promoting the welfare of vulnerable adults and young people and expect all staff and volunteers to share this commitment. An Enhanced DBS with check of relevant barred list is therefore required for this post.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the comitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [e-mail]