Housing Officer & Support Worker

Stay Telford; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charitable housing provider is seeking a Housing Officer to provide tenancy-related support. In this role, you will manage a caseload, assist tenants throughout their journey, and work collaboratively with internal and external teams. Strong communication skills and the ability to manage challenging situations are essential. You'll have the opportunity to make a significant impact on people's lives in a supportive environment that values integrity and effectiveness.

Benefits

Make a real difference in people's lives

Supportive, values-driven team

Access to training and development opportunities

Qualifications

• Strong communication and problem-solving skills are essential.
• Ability to work under pressure and manage challenging situations is required.
• Knowledge of housing management and welfare benefits or willingness to learn.

Responsibilities

• Manage a caseload of tenants, ensuring tenancies are set up and sustained.
• Provide advice on tenancy rights and responsibilities.
• Work collaboratively to resolve tenancy risks.

Skills

Strong communication skills

Problem-solving skills

Ability to manage challenging situations

Knowledge of housing management

Knowledge of welfare benefits

Job description

About Stay

Stay is a leading charitable housing provider with over 30 years of experience delivering person‑centred support. Each year, we help more than 1,000 people overcome homelessness and rebuild their lives. Our mission is simple: to prevent homelessness, respond to urgent needs, and empower individuals to thrive. We work with people in crisis, often facing complex challenges affecting their physical, mental, social, or financial wellbeing. Our team is professional, empathetic, and resilient, supported by a collaborative environment and experienced managers.

The Role

As a Housing Officer, you’ll play a key role in our Housing Team, providing tenancy‑related support across Stay’s accommodation portfolio. You’ll assess, allocate, and support tenants throughout their journey, ensuring successful move‑on and contributing to team and organisational goals.

Key Responsibilities

• Manage a caseload of tenants, including vulnerable individuals, ensuring tenancies are set up and sustained.
• Provide advice on tenancy rights, responsibilities, and housing options.
• Address issues such as rent arrears, anti‑social behaviour, and safeguarding concerns.
• Work collaboratively with internal teams and external agencies to resolve tenancy risks and signpost support services.
• Maximise income collection and assist with welfare benefit applications.
• Maintain accurate records, prepare reports, and ensure compliance with policies and procedures.
• Promote tenant involvement in community activities and Stay’s engagement initiatives.
• Uphold safeguarding standards and report concerns promptly.

What We’re Looking For

• Strong communication and problem‑solving skills.
• Ability to work under pressure and manage challenging situations.
• Knowledge of housing management and welfare benefits (or willingness to learn).
• Commitment to Stay’s values: Passion, Integrity, Collaboration, and Effectiveness.

Why Join Us?

• Make a real difference in people’s lives every day.
• Work in a supportive, values‑driven team.
• Access to training and development opportunities.