Housing Officer

Ashfield District Council; Sutton-in-Ashfield; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A local government authority in Ashfield is seeking experienced Housing Officers to manage properties and provide excellent tenancy services. You will handle a varied caseload, engage with the community, and work collaboratively with stakeholders. The role requires strong organisational and communication skills, along with experience in social housing. A competitive salary and benefits, including hybrid working and 30 days of annual leave, are offered.

Benefits

30 days annual leave

Access to the Local Government Pension Scheme

Hybrid working

Qualifications

• Experience of working in social housing in a similar role.
• Up-to-date knowledge of housing practice and current social housing issues.
• Ability to remain calm under pressure and manage challenging situations.

Responsibilities

• Manage local patch of properties in the Ashfield district.
• Deal with tenancy and estate management, including advice and support.
• Prepare legal documentation and attend Court.

Skills

Organisational skills

Problem-solving skills

Excellent communication skills

IT skills

Job description

Overview

Ashfield District Council have an exciting opportunity for a Housing Officer to join the team based in Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary of £34,061 - £36,434 per annum which includes a market supplement payment of £2,000 per annum, which will be reviewed on an annual basis. We are looking for three experienced Housing Officers to join our Housing Management Team, who provide an excellent tenancy and estate management service to our local community. As a Housing Officer, you will manage a local patch of properties in the Ashfield district. You will deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies, working in partnership with stakeholders, and taking enforcement action when necessary. The role involves mainly working out on our estates in the district, visiting customers in their own home, and establishing good relationships across the community. You will be responsible for managing a varied caseload, as well as the preparation of legal documentation and attendance at Court.

Qualifications

You must be organised and able to manage and prioritise a diverse workload with competing demands, be flexible to respond to unplanned situations and possess the problem‑solving skills needed to deal with issues at pace and with accuracy.

• Experience of working in social housing (Council/Housing Association/Registered Social Housing) in a similar role.
• Up-to-date knowledge of housing practice and current social housing issues.
• Experience of working with the public and liaising with a range of stakeholders (voluntary/statutory and partner agencies).
• The ability to remain calm under pressure and to manage challenging situations.
• Experience of working within a team and proactively work towards joint targets.
• Excellent communication skills at all levels, excellent IT Skills and be proficient in professional letter writing.

This is a challenging but rewarding role that gives you an opportunity to work with a great team and positively impact the local community.

Benefits

• 30 days annual leave (rising to 35 after 5 years service) + bank holidays
• Access to the Local Government Pension Scheme
• Hybrid working